Specialist, Brand Maintenance and Repair

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

This position is responsible for leading, evaluating, and tracking in-store repair services activities performed at the request of Stores and field leaders. Serves as a universal point-of-contact for vendors, stores, and other stakeholders for all project-related details, always maintaining a high degree of accuracy and customer service. This position will execute, track and reconcile work order priority levels and repair types against the available to ensure proper financial tracking (weekly, monthly, quarterly, and year-end). In addition, this position is responsible for leading the annual Store refurbishment process, creating and maintaining repair team process documentation, creating and maintaining Store process documents posted to The Bridge, training new department associates and creating Capital Expenditure Requests where required. The position requires an ability to respond quickly to ad hoc inquiries, design solutions for complex repair needs, assist with a wide range of analytical tasks, and function in a fast-paced environment with multiple demands.

The base salary range for this role is $64,500 - $91,850. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS:

• Creates, reviews, assigns, and tracks work orders for all repair services through ServiceChannel, pdSitelink. and shared email inboxes. Identifies qualified bidders and solicits quotes ahead of projects.

• Designs and maintains project timelines and schedule(s) with stores and vendors.

• Serves as lead interface with vendors and stores for questions about scheduling, scope of work and work order status.

• Proactively identifies issues that minimize project shortages, vendor go-backs, and costs prior to installation including but not limited to quality checks, plan reviews, and purchase order checks.

• Leads vendor scheduling personnel to gather project information to ensure proper updates in the Service Channel CMMS platform.

• Owns data integrity of all work orders. Ensures scope and cost accuracy and follow-up with Vendors. Sends reports to Vendors tracking issues and resolutions as needed.

• Leads the BMR team with various pilots and proof of concepts on service maintenance trends, budgets, and scope of work adjustments.

• Partners with vendors and Ross team management to conduct quarterly business reviews.

• Is the subject matter expert for BMR repair services. Has ability to analyze projects and make solution recommendations that are in the best interest of the Store as well as BMR Capital and Expense budgets.

• Leads repair-related capital expenditures and assists with CER development.

• Leads all special projects and designs criteria for proper completion.

• Leads the annual Store refurbishment process and coordinates all deliverables with Construction and Finance teams. Creates the final recommended store list while adhering to strict budget and program guidelines.

• Owns and maintains all Repairs team process documents and partners with cross functional team members to ensure annual updates are completed.

• Trains all new team members in Repairs team processes and facilitates Finance and special project training as appropriate.

• Creates and maintains all Repairs team documents posted on The Bridge. Partners with the Communications team to ensure timely updates.

COMPETENCIES:

• Communicates Effectively

• Ensures Accountability & Execution

• Organizational Agility

• Manages Conflict

• Collaboration

• Business Acumen

• Leading by Example

• Plans, Aligns & Prioritizes

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Bachelor's degree preferred with 2-4 years of experience, ideally in a project management role.

• Strong analytical ability - must be able to synthesize data, check for errors, and reconcile own work. Must also be able to design analyses to answer specific questions.

• A detail-oriented approach - must pay close attention to the details and have the drive to get things right.

• High comfort level working in ambiguous, rapidly changing environments and ability to manage multiple tasks simultaneously.

• Trustworthy with confidential financial information.

• Excellent communication skills. Ability to effectively interact with business partners autonomously and with confidence.

• Advanced user of Microsoft Excel (vlookups, pivot tables, etc.) required. Must be proficient with Microsoft Word and PowerPoint.

PHYSICAL REQUIREMENTS/ADA:

This role requires regular in-office presence, including attending in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work. #LI-Hybrid

SUPERVISORY RESPONSIBILITIES:

None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.