Senior Manager, Brand Maintenance and Repair (Facilities)

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

Manage and develop Repairs and Janitorial teams to ensure high quality, cost effective, and operationally accurate delivery of janitorial services, cosmetic repairs, and project management related to brand maintenance issues in all stores. Support development and oversee management of various store expense budgets related to all BMR vendor contracts. Manage vendor relationships to ensure that appropriate service levels are met using KPI's. Deliver consistent and accurate reporting of operational standards and project updates related to Janitorial and Repairs businesses.

The base salary range for this role is $105,600 - $161,100. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS:

• Responsible for managing and developing a team to ensure all repairs and janitorial services, including vendor management, and store communication activities are completed with minimal errors, and on budget

• Ensures all program planning tools, reporting, and schedules are executed as planned, issues are identified and fixed early, and processes are designed to minimize no-shows and go-backs, and provide high level of consistency and customer service to Stores

• Proactively oversees work order requests and escalations, ensuring both a timely response and follow-up. Works to be conducted with a service mindset as BMR operates as a support function to Stores.

• Responsible for collaborating with multiple vendors, cross-functional business partners (including New Stores, Store Planning and Design, Construction, Property Development, Loss Prevention, Remodels, Refresh and Special Projects Teams), and Store Leadership teams (i.e., Store Managers, District Managers, Zone Directors, and Regional Vice Presidents) to ensure the timely and accurate execution of all janitorial services and projects

• Supports (under the direction of the Senior Director, Brand Maintenance & Repair) the development of annual store janitorial expense budgets, approves monthly forecasts, and secures funding as needed for unanticipated program needs; works with Finance to provide ad-hoc analysis on program spend as required

• Travels to Ross and dd's discounts stores occasionally to oversee quality, service delivery, and overall program execution

• Responsible for the ongoing development, engagement, and performance management of direct reports

• Supports the sourcing and training of BMR vendors; manages the ongoing performance of vendors and makes recommendations on whether to keep or terminate vendor relationships based on performance

• Signs off on communication and communication plans to Stores during all BMR activities, including projects as needed

• Supports the Senior Director, Brand Maintenance & Repair in the development and execution of team strategy and priorities

• Special projects and other activities as required and/or as assigned by management

COMPETENCIES:

• Customer Focus

• Ensures Accountability & Execution

• Developing Talent

• Manages Conflict

• Collaboration

• Business Acumen

• Leading by Example

• Plans, Aligns & Prioritizes

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Minimum 7 to 10 years of maintenance management experience, preferably in a retail setting

• Four-year college degree preferred

• Strong leadership and communication skills

• Strong project management and problem-solving skills required

• Ability to successfully influence and drive results through cross-functional partnerships

• Strong customer focus. Anticipates customer needs and takes action to meet them; continually searches for ways to increase customer satisfaction and improve processes

• Strong knowledge of store operations processes, with a focus on maintenance and janitorial services

• Strong experience with developing budgets, monthly forecasts and reporting.

• Strong vendor management and negotiation skills

• Advanced proficiency in Word, Excel and Power Point

PHYSICAL REQUIREMENTS/ADA:

This role requires regular in-office presence, including attending in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work. #LI-Hybrid

SUPERVISORY RESPONSIBILITIES:

N/A

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.