Sr Manager, Process Improvement Engineering

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!


This position is responsible for developing, planning, and leading efforts that are focused on process improvements and retail distribution advancements within Ross. The Process Improvement Engineering Sr. Manager will manage a team of Process Improvement Engineering Managers and Engineers. They will lead the identified improvement efforts through all stages of the basic Lean Sigma process (DMAIC, Lean, PDCA, etc.) to simplify all DC processes and reduce related costs within the Supply Chain value stream. Additional responsibilities include facilitating the annual budgeting process, partnering with Network Strategy, DC Operations, and Training to provide cross functional project support. As process change ideas are implemented, the Process Improvements Engineering Sr. Manager will also be responsible for creating/maintaining process documentation and control with DC Operations and Training. This position will also serve as one of lead contributors and facilitators for the Engineering Steering Committee Meetings to identify, review, and provide feedback for Engineering projects.


  • Responsible for leading identified improvements efforts from initial concept through full implementation across various areas of the organization
  • Responsible for managing the daily responsibilities of the Process Improvement Engineering Managers and projects within his/her group (direct reports)
  • Responsible for providing engineering guidance and support to DC Operations
  • Responsible for providing leadership, guidance, and accountability for those people that are attached to the project
  • Responsible for developing and conducting training as needed for the further advancement of continuous improvement within the organization (Change Management, DMAIC, Lean Sigma, etc.)
  • Responsible for preparation and maintenance of engineering documentation related to new processes implemented (Best Methods, Procedures, VMGs, Control Plans, etc.)


  • Analysis & Judgment
  • Collaboration
  • Planning & Organizing
  • Drive Results
  • Action Oriented
  • Leadership
  • Motivation
  • Technical / Functional Competence


  • B.S. degree in STEM with Industrial/Systems Engineering preferred equivalent field or proven experience in engineering field
  • Master's degree in STEM curriculum preferred
  • Minimum of Green Belt certification in Six Sigma, Black Belt preferred (or equivalent experience)
  • Minimum of Green Belt certification in Lean, Black Belt preferred (or equivalent experience)
  • Ability to project manage and work independently across one or more improvement projects, Project Management (PMP) certification preferred
  • Ability to successfully interface with all levels and areas of the organization and provide clear and concise project summaries
  • Must have highly developed problem-solving skills
  • Ability to lead complex cross-functional strategic projects, facilitate Kaizens, utilize and teach DMAIC techniques, and effectively drive value and change within organization
  • Detail-oriented with strong organizational and technical writing skills
  • Time study, work measurement, and /or data collection experience for the development of engineered labor standards with LMS experience preferred
  • Must be skilled in use of Microsoft suites of Office products, specifically MS Excel, PowerPoint, Access, Visio, and Project; Expert level preferred
  • Must be proficient in AutoCAD, Minitab and model simulation experience preferred
  • Travel between 25-50% of the time in support of leading change across the DC network.
  • Must have the potential to be a subject matter technical leader.

  • Consistent timeliness and regular attendance. Job requires ability to work in an office environment, primarily on a computer. The job also requires sitting, standing, walking, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
  • Job occasionally requires bending, kneeling, reaching, and lifting up to 10 pounds.
  • May also require occasional driving and/or traveling overnight for business functions or site visits.
  • Ability to see information in print and/or electronically.


Process Improvement Project Engineering Managers


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.