Senior Manager, Learning and Organizational Development

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!


The Senior Manager of Learning and Organization Development for Ross Stores, Inc. will identify, , design, develop, implement, and evaluate key learning and development initiatives across multiple business units using various learning platforms. At times, the Sr. Manager will partner with 3rd party consultants to deliver instructionally sound learning programs. The ideal candidate will be able to manage multiple concurrent projects, some of which impact the entire organization.


• Experience managing large scale and complex learning projects and programs, including needs assessment, design, development, implementation, and evaluation.

• Subject matter expertise in instructional design and/or adult learning theory, eLearn development, leadership and management practices, communication theory, or other related topics.

• Proven track record in building collaborative and consultative partnerships within the business and HR.

• Knowledge of key technologies and platforms in the learning development and delivery space.

• Exceptional multi-platform facilitation skills required.



• Building Effective Teams

• Developing Talent

• Collaboration


• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict


• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility

With particular emphasis on the following specific position-related competencies

• Collaboration

• Plans, Aligns and Prioritizes

• Organizational Agility

• Ensures Accountability and Execution


• Bachelor's Degree required; Advanced degree in Organization Development, Industrial-Organizational Psychology, or a related field preferred.

• Special consideration to eLearn development skills in Articulate

• Special consideration to certifications in Executive Coaching, Situational Leadership, and Social Styles.

• Proven track record with at least 8 years of experience in training or client facing roles.


Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.


This person will manage project teams, but does not have direct supervisory responsibility.


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.