Senior Manager, Best Practices

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!


The Senior Manager will test, analyze, and implement process improvement and technology initiatives. This will include working cross functionally with Ross teams and 3rd party consultants to optimize the processes to improve payroll efficiency and improve customer service or other business metrics. The Senior Manager will utilize retail industry knowledge, engineered labor standards, headquarters input, and field input to identify productivity and cost saving opportunities for stores, and understand how process changes would impact various areas of the store. The Senior Manager will be required to become knowledgeable on existing store technology, processes, and the Ross business model in order to identify gaps and areas of opportunity. The Senior Manager will also be responsible for project management, ROI calculations and significant amounts of data analysis, as well as the implementation of the identified opportunities and strategies. The Senior Manager will be expected to keep a pulse on retail industry trends regarding self checkout and other technology initiatives, and leverage these where it makes sense in the Ross business model. In addition, the Senior Manager will partner with IT to design technology solutions (as needed) and any ongoing reporting tools (for field or corporate) needed to support the execution of initiatives by our store and field teams. This position will require the Senior Manager to establish successful partnerships across all facets and levels of the organization and will have significant visibility to Executive level audiences.

The base salary range for this role is $114,100 - $187,300. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.


• Research industry best practices, competitor practices, and technology opportunities to improve efficiency, reduce labor spend, and improve customer wait times

• Partner with cross-functional teams comprised of Analysts, Managers and Directors from Store Planning, Store Operations, Strategy, Loss Prevention, Shortage Control, Finance, IT and the Field to implement and test various enhancements and assess impact to payroll, shrink and sales

• Develop Key Performance Indicators, qualitative feedback questions, and cost/benefit analysis and lead cross-functional teams to deliver required results in accordance with corporate expectations and timelines

• Manage analyst(s) supporting projects, responsible for assuring quality of analysis, including assessing analyst's competency level and confidence for requested tasks to determine the level of direction required to successfully complete tasks on-time

• Prepare and present clear, fact-based presentations to illustrate findings to Executive-level audiences and gain credibility based upon recommendations

• Ensure accurate timelines, deliverables and business updates are incorporated into project plans

• Understand how engineered labor standards work and can calculate how process changes impact total workload in stores

• Possess expert knowledge of Excel and capable of modeling how store processes changes will impact store-level metrics (e.g., transaction times, wait times, queue length, etc.)

• Serve as subject matter expert (SME) in Store Operations for and key point of contact for the organization to understand impact of their changes to Ross processes


• Decision Quality

• Ensures Accountability & Execution

• Problem Solving

• Manages Conflict

• Collaboration

• Business Acumen

• Leading by Example

• Plans, Aligns & Prioritizes

• Communicates Effectively

• Organizational Agility


• Bachelor's Degree required; MBA preferred

• 8+ years of retail management experience that includes project management and business process ownership in Store Operations (preferred)

• Prior consulting experience or productivity management consulting (preferred)

• Strong leadership and project management skills and ability to manage both corporate and field resources

• Proven ability to think strategically and determine the impact of decisions on the business

• Advanced computer skills including Microsoft Access, Word, Excel, and PowerPoint - mastery of Excel and PowerPoint required

• Ability to communicate complex findings clearly and succinctly, both verbally and written, and lead presentations to senior-level Executives

• High comfort level working in ambiguous, rapidly changing environments and ability to manage multiple projects simultaneously

• Ability to successfully influence and drive results through cross-functional partnerships

• Demonstrated ability to manage projects from creation to implementation to maintenance

• Superior analytical skills, both mathematical and problem solving


This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. This position requires the ability to use a computer, work as part of a team, and the ability to communicate with team members and others. However, this role can perform duties effectively using a combination of in-office and remote work. #LI-Hybrid


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.