Senior Analyst, Best Practices

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

The Sr. Analyst, Best Practices will play a key role as a Store Operations partner to develop and modify best practices internal to the department and chainwide through quantitative and qualitative analyses, effective project management, and consensus building with Executives. They will coordinate with key business partners to design, test, and implement initiatives and/or technologies that reduce payroll, drive better process execution, and/or improve customer convenience. Key components of this role include an understanding of the retail industry and Store Operations policies and procedures, producing insights through data analytics, collaborating directly with stores/field leaders to collect feedback, and communicating recommendations to leadership.

The base salary range for this role is $75,700 - $113,650. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS:

Perform comprehensive data analysis:

• Design and conduct quantitative and qualitative analyses to identify process improvement opportunities, track pilot performance, and quantify potential impact to key business metrics such as shrink, sales, payroll save, budget, and return on investment

• Provide analytical support for pilot initiatives end-to-end, including pilot/control store selection, KPI/metric analysis, delivery of pilot results and insights, and rollout logistics

• Design and complete ad hoc analysis as requested (with limited guidance)

Identify, Test, and Implement Process and Technology Improvements:

• Identify and benchmark industry/competitor best practices and technology applications to improve store efficiency, execution, and reduce labor spend.

• Contribute to the project management, planning, analysis, issue resolution, and creation of presentation materials for Executive-level audiences to meet project objectives

• Define and execute routines/controls to drive zero-defect execution of analytics, insights development, and communications

• Collaborate cross-functionally with stakeholders to gain input and develop inclusive/holistic operational solutions; pilot and/or rollout these enhancements to improve store efficiency and operational effectiveness. Interact effectively with all levels of management, and build consensus for all project changes, issues and rollout plans.

• Develop change management, communications and training in partnership with Store Communications to educate field operators on best practices and process enhancements

• Create reporting that enables field leadership to manage project exceptions and drive successful execution

COMPETENCIES:

People

• Building Effective Teams

• Developing Talent

• Collaboration

Self

• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict

Business

• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility

With particular emphasis on the following specific position-related competencies:

• Analysis and Judgment

• Communication

• Process Management

• Problem Solving

• Drive for Results

• Learning on the Fly

• Planning and Organizing

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Bachelor's Degree required (preferably in an analytical field)

• Strong candidates will have a minimum of 3 years post college experience, preferably with a top-tier consulting firm or retailer

• Outstanding analytical ability - must have a data driven approach to solving problems. Requires very strong quantitative skills, a good sense of how to dissect problems and a strong ability to "connect the dots" to discern insights

• A detail-oriented approach - must pay close attention to details and have the drive to get things right

• Advanced analytical and computer skills including Microsoft Excel, PowerPoint (proficiency of Excel and PowerPoint required), Word and PowerBI

• High comfort level working in ambiguous, rapidly changing environments and ability to manage multiple activities simultaneously

• High degree of reliability including accountability for daily, weekly, and long-term projects

PHYSICAL REQUIREMENTS/ADA:

This role requires regular in-office presence, including attending in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work. #LI-Hybrid

SUPERVISORY RESPONSIBILITIES:

None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.