Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!


Route incoming and inter-office calls, locate office personnel, maintain reception area, and provide professional levels of customer service to LABO staff, vendors, and visitors. Manage sample pick up by vendors and assist with additional tasks as assigned.

The base pay range for this role is $16.11 - $23.17. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.


• Handle incoming and inter-office phone calls using switchboard system

• Provide customer service to, LABO staff, vendors and visitors to reception areas. Maintain a friendly and professional environment in reception.

• Coordinate help desk calls and assist with special administrative projects as assigned

• Locate office personnel as needed.

• Assist with mail room- handling vendors picking up and dropping off samples.

• Assist in managing conference room calendars.



• Collaboration


• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict


• Plans, Aligns and Prioritizes

With particular emphasis on the following specific position-related competencies:

• Customer Service

• Flexibility/Adaptability

• Composure and approachability

• Strong Communication


• Minimum 1-year experience in high volume corporate office utilizing multi-line switchboard.

• Strong emphasis on customer service, both via the phone and in person, to both internal and external customers.

• Ability to provide the positive interaction necessitated in a reception area, maintaining a professional and friendly demeanor at all times.

• Experience utilizing Microsoft Office Suite programs is desirable


This role requires full-time in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. This position requires the ability to use a computer, work as part of a team, and the ability to communicate with team members and others. Regular attendance also is a requirement of the position.




This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.