Process Manager, Merchant Support

Process Manager, Merchandise Presentation & Events


About Ross Stores:


Ross Stores, Inc. is an S&P 500, Fortune 500 and Nasdaq 100 (ROST) Company headquartered in Dublin, California, with fiscal 2018 revenues of $15 billion.  The Company operates Ross Dress for Less® ("Ross"), the largest off-price apparel and home fashion chain in the United States with 1,480 locations in 38 states, the District of Columbia and Guam. The Company also operates over 230 dd’s DISCOUNTS® locations in 18 states that feature a more moderately-priced assortment of first-quality, in-season, name brand apparel, accessories, footwear and home fashions for the entire family at everyday savings.

The company’s merchandise mix and assortments are constantly evolving as merchants and planners focus on what customers want to buy and respond by delivering great discounts on a wider variety of name brand merchandise. With its solid management team, proven off-price concept, strong cash flow and return on equity, Ross is ideally positioned to successfully execute its growth strategies.


At Ross you will find:

  • A career that fits you
  • Teamwork
  • Amazing culture and people
  • Big company with a family feeling
  • Customer focus


Are you ready for the next big move in your career? We look forward to hearing from you!


The culture demands hands-on, close engagement at all levels, and the ability to think and act strategically. Within this culture, there are many opportunities to attain and even exceed personal goals quickly while partnering with professionals across multiple categories. This creates a win-win culture with a rigorous standard of performance for everyone. 


Structured for growth and profitability, individuals are measured on performance rather than process. What this yields is an environment that is invigorating and offers a clear, compelling reward system for the team. 


Additional information is available at:



About this job:

The Process Manager is accountable for executing Merchant vision within assigned product area. The Process Manager works to ensure that business process outcomes are in harmony with the organization’s strategic goals. They must work collaboratively across all departments of the organization to help improve the management of a business process. They focus on the entire process from beginning to end, introducing innovation into the process that can impact results, enhance profitability and assist the organization to meet its business objectives and goals. 


  • Execute Merchant vision within assigned product area. Evaluate, design, implement, measure, monitor and control business processes by product group (i.e. measures change in execution through merchant visit feedback).
  • Drive continuous process improvement of merchandise presentation for assigned area; proactively develop solutions/processes to improve efficiency and to ensure decisions fit with the overall business strategy and plans.
  • Service Merchant requests for merchandise within own product category.
  • Plan and execute Events as they relate to assigned product/category.
  • Coordinate and communicate new Merchant initiatives by product area (e.g., leather coats)
  • Lead monthly meetings with merchants to discuss and prepare for upcoming changes.
  • Effectively communicate with Corporate and Store Operations partners to drive merchandise presentation in stores; ensure timely development of Store Presentation Guide content related to own area and timely delivery of Store Presentation Guide materials to Store Operations.
  • Anticipate and communicate shortage concerns by product area.
  • Work across functions to ensure collaboration for shared goals.
  • Provide Merchant SME support for specific product area and timely responses to incoming presentation questions.

Desired Skills and Qualifications:

  • Bachelor’s Degree
  • 5 years of previous experience in retail (Merchandising and/or Planning)
  • Strong listening and communication skills
  • Experience in establishing relationships and running cross-functional projects
  • RMS knowledge or the ability to operate as a subject matter expert for merchandise systems and processes
  • Strong time management skills and the ability to organize by logical work flow
  • Ability to provide structure around disparate requests and actions