New Store Openings and Operations Supervisor

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

The main focus of this role is the ongoing management and facilitation of all New Store Opening activities, for Ross and dd's. This role will act as the central point of contact in Operations for the Field and Corporate. The Supervisor will work with all key business partners to develop timelines, identify opportunities, troubleshoot issues and improve the New Store Opening, Relocation and Going Out of Business processes.
Key components of this role include understanding Ross & dd's operating procedures, working directly with Stores for feedback and maintaining close relationships with Field Leaders. This role is responsible for driving results through project planning, executive support, analysis and cross-functional communications.

  • Supervises and facilitates New Store Opening, Relocation and Going Out of Business activities and processes in existing and new markets for Ross & dd's Stores; including creation of project plans, communication to key stakeholders, development of operations procedures, and recommendations to leadership
  • Collaborates with Field Leaders, Construction, IT, Store Planning, Finance, Marketing, and other key business partners to provide operational strategy and direction.
  • Supervises end-to-end processes and documentation including timelines, manuals and training materials.
  • Responsible for communicating all Initiatives and Best Practices in ways that are relevant to New Store, Relocation & Going Out of Business environments.
  • Leads the New Store Opening Coordinator to ensure all end to end Field processes and communication in new stores, relocations, and GOB meet the needs of Stores which includes timeline, training manuals and necessary equipment.
  • Represents field point of view at Corporate and provides operational input to business partners. Recommends best approach to ensure strong Store execution. Acts as an advocate for field needs and serves as escalation contact when required. Attends meetings, conducts status updates with key partners and follows up on action items.
  • Proactively works with Field and HQ business partners to identify opportunities for expense savings, process improvements, and training.
  • Interacts with all levels of management (Sr. Vice Presidents, Vice Presidents, Directors, Managers and Stores) and is responsible for providing status updates and input as appropriate.
  • Proactively works with Field and HQ Partners to determine complex locations requiring special attention and coordinates additional support as needed.
  • Builds and manages expense budgets associated with New Store Openings, Relocations and Going Out of Business processes.

  • Building Effective Teams
  • Ensures Accountability & Execution
  • Developing Talent
  • Manages Conflict
  • Collaboration
  • Business Acumen
  • Leading by Example
  • Plans, Aligns & Prioritizes
  • Communicates Effectively
  • Organizational Agility

  • 4+ years of retail management experienceFour-year college degree in business or related field
  • Proficient knowledge of Store Operations Best Practices for Ross & dd's and new store opening processes for both brands
  • Strong leadership and communication skills
  • Strong customer focus. Anticipates customer needs and takes action to meet them; continually searches for ways to increase customer satisfaction and improve processes
  • Able to work collaboratively and effectively with Corporate and Field partners
  • Proven ability to think strategically and determine impact of decisions on the business
  • Ability to successfully influence and drive results through cross-functional partnerships
  • Ability to work effectively within a team environment and independently with minimal direction
  • Strong project management and problem-solving skills required
  • Excellent verbal and written communication and presentation skills
  • Advanced proficiency in Word, Excel and Power Point; Adobe Suite knowledge a plus

Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
Occasionally requires lifting up to 50 lbs.


New Store Opening Specialist

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.