Merchant Support Coordinator

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

About Ross Stores, Inc.

Welcome to Ross Stores, Inc. Since 1982, our focus has been on bringing our customers a constant stream of high-quality brands and trends at extraordinary savings, while providing a fun and exciting treasure hunt experience. We believe in keeping things simple: no expensive signage, displays or fancy fixtures - to us, it's far more meaningful to pass greater savings on to our customers with on trend apparel, accessories, footwear, and home furnishings. With more than 1,800 stores, including Ross Dress for Less and dd's DISCOUNTS, we are the nation's largest off-price retail chain, and we continue to grow at a rate far outpacing traditional retail.

With corporate headquarters located in Dublin, CA, we have three buying offices positioned in key markets in New York City, Los Angeles, and Boston, as well as six state-of-the-art distribution centers across the country. With FY2019 revenues of $16 billion, we are a Fortune 500, S&P 500, and Nasdaq 100 Company, committed to offering an inclusive, safe and positive workplace. Come see what's in store.

At Ross you will find an organization that invites you to be your authentic self. As part of the Ross family you will experience:

  • A respectful culture embedded with collaborative partnerships and humility
  • Opportunities to give back to your community through national charities, local volunteer initiatives, and our Ross Cares Fund
  • A significant investment in your career through extensive onboarding programs, continuous learning opportunities, ongoing development and the opportunity to work with engaged and knowledgeable industry leaders

Additional information is available at:

About this opportunity ....

A Merchant Support Coordinator at Ross is a collaborator. The Merchant Support Coordinator is a support role to the Merchandising organization. The Coordinator is the primary contact to merchants. Coordinator is responsible for communicating with Merchants to ensure the Merchant Support Administrators have the necessary inputs to accurately prepare standardized templates to enable systemic or perform manual order entry. The Coordinator is also responsible for distributing work to Administrators to maximize productivity and quality. The Coordinator oversees the end-to-end routing of purchase order workflow to ensure the work meets the standards and quality per the service level agreement and KPIs of the department, as well as support coverage for MSA organization as needed.


  • Evaluate work requests from all Merchants within their Divisional areas, responsible for evaluating and distributing and ensuring workload is balanced and flex as necessary; participate in daily workload discussions and raise up any workload concerns to appropriate business partners
  • Validate exceptions are being assessed and addressed in a timely manner, escalate exceptions, share other identified opportunities for process improvement.
  • Responsible for escalating quality and workload balance concerns
  • Perform intake assessment of all work received and ensure complete information is provided, and source missing information and partner with Merchants as needed.
  • As needed, assist with accurately preparing standardized form for approved types of orders/edits to be utilized for the system, manual PO entry and edits for approved types; resolve order entry/edit system exceptions in a timely manner; enter markdowns as needed; perform self QA on all work to ensure accuracy.
  • Manage workflow tracking.
  • Demonstrate professional behavior consistent with Ross Stores, Inc. code of conduct at all times and in all forms of communication.
  • Prioritize multiple responsibilities to ensure all deadlines are met and resolve any issues in a timely manner by partnering with appropriate business partners.
  • Follow Ross time and attendance policies and report to work on time as scheduled.

Who you are ...
  • You have a High school diploma (required)
  • You have some completed college coursework
  • You have a minimum 1 to 2 years related work experience
  • You have Office and customer service experience
  • You have Microsoft Office Suite skills, with an emphasis on Excel and Outlook
  • You must be a team player, exhibiting good communication skills and flexibility
  • You have strong organizational skills

Perks and Benefits of joining our team....

Our Associates are at the heart of everything we do and we're proud to offer a range of benefits that reflect how much we value their contributions. Here's a peek into what you can expect as an eligible Ross Associate:

  • A broad range of affordable health insurance options*, 401(k) with employer match*, life insurance*
  • Ample PTO, paid holidays, and Summer Fridays, as well as the opportunity to purchase additional vacation*
  • Employee stock purchase plan*
  • Charitable donations matched by Ross Stores Foundation
  • Enhanced maternity and bonding leaves with 100% income replacement*
  • Parent support programs
  • And more....

* eligibility may vary based on level and tenure, subject to change

At Ross & dd's we care about our Associates and the communities we serve. We are committed to building diverse teams and an inclusive culture that respects, values and celebrates the diversity of backgrounds, identities, and ideas of those who work and shop with us.