Manager, Store Operations (Store Initiatives)

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This influential role will serve as an internal business consultant in the support of cross-functional capabilities and services for the Store Operations function. This role will work with management to lead efforts to prioritize initiatives, manage executive alignment, and implement improvements by focusing on "executable strategy" and integrating best practices with functional knowledge. This role will serve as a subject matter expert in Store Operations and drive the evolution of the function. Additionally, this role will support the event planning and execution of annual meetings for field leaders.


Implements new store processes or policies. Expectations include:

• Detailed project plans and the associated project budgets

• Critical thinking to solve complex project challenges in a way that meets the needs of the business

• Completing projects on time, under budget, and in a way that achieves the desired business outcomes

• Creates materials to support steering meetings, adoption plans, and measurement of objectives
Provides operational expertise to business partners, recommends best approach to ensure store execution, and manages competing demands through negotiation and compromise to ensure that the holistic needs of the organization are met. Brings knowledge of industry best practices and applies that information in discussing solutions that may address those needs for stores. Visits stores as needed to validate pilot/rollout direction.
Directs and supervises changes to current operations programs through project communications, develops training in partnership with the Training Department, creates procedures, guides, forms and reports to drive strong process execution in stores. Coordinates with project managers and leads annual process to implement volume and/or characteristic-specific best practices to eligible stores.
Represents field point of view, advocates for field needs and serves as a gatekeeper for operational changes through the store workload calendar. Provides guidance on change and effort level required for stores and recommends timing of pilot and rollouts to balance store workload.
Regularly visits stores and leverages Field Leaders to evaluate change strategies and identify improvement opportunities and/or tools that drive execution. Brings knowledge of industry best practices and applies that information to develop solutions to store needs when appropriate.
Owns event planning and execution for annual Director and Field Leadership meetings, including project management, messaging and speech writing, budget creation and monitoring, contract management, executive support, branding, etc.
Develops communication that translates complex concepts into clear and easy to understand communication with effective layout and design, language, and tone for the intended audience. Designs and produces quality written and visual communications to meet the needs of the Operations group (manuals, store meeting agendas, task management communications, guides, etc.)
Interfaces with all levels of management (Sr. Vice Presidents, Zone Directors, District Managers and stores) and is responsible for building consensus around changes and rollout plans. Works with Field Management to ensure store/Field Leader execution is driven through operational initiatives. Collaborates with key HQ partners.

  • Building Effective Teams
  • Ensures Accountability & Execution
  • Developing Talent
  • Manages Conflict
  • Collaboration
  • Business Acumen
  • Leading by Example
  • Plans, Aligns & Prioritizes


Bachelor's Degree required
5 + years of retail management experience that includes project management and business process ownership in Store Operations, multi-unit or a hybrid of field and corporate experience preferred
Proficient knowledge of store operations and how other operating areas impact stores
Strong leadership with particular success leading and/or working with integrated, multi-functional teams
Ability to think through new challenges strategically and independently problem solve to address key business and project related obstacles and opportunities
Possess executive presence and able to influence without authority
Ability to storyboard, develop concise executive level communication, and facilitate meetings that effectively drives decisions or alignment
Proven ability to think strategically and determine impact of decisions on the business
Outstanding work ethic; displays a high sense of urgency to resolve issues quickly and efficiently
Willingness and flexibility to jump into the details to get the job done
Excellent verbal and written communication and presentation skills
Advance proficiency in Word, Excel and Power Point


Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.