Manager, Store Facilities

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!


Effectively manage Store Facilities Coordinators and facility functions in assigned areas of responsibility. Effectively manage various store facilities duties that include management of repairs, contract enforcement and budgets with outside vendors and consultants. Manage responsibilities according to policies and procedures for repair, replacement, disaster recovery, emergency response, and other forms of business continuation and liability protection. Assist the Sr. Managers and Sr. Director of Store Facilities as assigned.


• Supervise Facilities Coordinators in performance of their duties. Responsible for managing day to day aspects of assigned store facilities repairs, replacements and emergency repair response in a timely and cost-effective manner, according to department and corporate policy and procedure and with timely exception reporting to Facilities Sr. Managers and Sr. Director.

• Availability for after hour emergency management of store issues.

• Maintain detailed records of work orders, contracts, warranties and invoicing and monitor work orders for timely performance and quality by utilizing PDsitelink.

• Coordinate work as necessary with Real Estate Property Management to find quick resolution when landlord is responsible for maintenance

• Manage the coaching, training and performance of assigned Facilities Coordinators according to corporate and department guidelines and policy.


• Adaptability

• Analysis & Judgment

• Customer Service

• Results Orientation

• Teamwork


• B.S. degree in business, engineering or related field is desired.

• Minimum 7 years facilities maintenance management experience, preferably in a retail environment.

• Proficiency with Excel, Word and NOVAR energy management.

• Position requires a demonstrated ability to manage direct reports and interface with store personnel, internal management and outside vendors.

• Excellent communication skills, both oral and written. Exceptional customer service skills for managing Coordinator response with store personnel, internal management and outside contracts.

• Ability to perform job functions independently and in a challenging environment. Ability to prioritize multiple tasks and perform accurately with short deadlines.

• Excellent analytical skills both mathematical and problem solving.

• Demonstrated experience with organizing and maintaining accurate records and reporting formats utilizing data base management.


Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.


Facilities Coordinators


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.