Manager, Sr. Operations - LP


GENERAL PURPOSE:

The Senior Manager of Loss Prevention Operations will lead the development, implementation, and ongoing execution of Loss Prevention initiatives, programs and services as it relates to technology, systems, and safety. Develops and manages project plans from concept to completion. Acts as a Loss Prevention subject matter expert and works effectively with internal partners to include; IT, HR, Operations, Logistics, Engineering, Real Estate, etc., and external partners to include vendors and service providers. Monitors execution to ensure all technology and system projects meet scope, timeline, and budget requirements. Responsible for managing the inventory, installation, and replacement of physical security equipment in a timely manner. Will also have responsibility and over sight of all new hotel facilities. Coach and train DC LPM’s on new technology being implemented into the DC’s and to manage repairs and maintenance.

ESSENTIAL FUNCTIONS:

  • Interfaces with VP of LP and Director of DC Loss Preventions on all loss prevention and safety projects. Researches and determines technology best suited for DC loss prevention programs and works with vendors on installation and maintenance. Trains all DC LP personnel on use of equipment and technology.
  • Responsible for LP capital and expense budgets as they relate to initiatives and maintenance. Reports monthly on YTD actuals versus plan, and determines best projects for funding.
  • Acts as a troubleshooter to assist in resolving day-to-day problems, as well as long-term resolution planning. Researches inefficiencies in problem areas and makes recommendation, in methods, procedures, or systems, to Director of DC Loss Prevention and VP of LP.
  • Meets with DC LPM’s to provide training and direction on use of technology.
  • Ensure proper execution of Loss Prevention initiatives, programs, and services as it relates to technology, systems, and safety. Oversees Physical Security equipment installation to include; Alarms, CCTV, Access Systems, etc.
  • Monitors to ensure all technology and system projects meet scope, timeline, and budget requirements.
  • LP liaison to internal partners to include; Real Estate, IT, Engineering, etc.

COMPETENCIES:

  • Communication
  • Credibility and Trust
  • Leadership
  • Collaboration
  • Coaching
  • Drives Results
  • Decisiveness
  • Interpersonal

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

  • Strong communications skills (both oral and written)
  • Minimum of 5 – 8 years management experience in a similar retail production/distribution environment or field loss prevention work.
  • Strong planning and organizational skills are necessary.
  • Excellent interpersonal skills are required.
  • Proficiency in Word, Excel, and Powerpoint
  • Bilingual Spanish/English preferred.

PHYSICAL REQUIREMENTS/ADA:

No unusual physical requirements. Requires no heavy lifting, and nearly all work is performed in a comfortable indoor facility.

Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.

Job frequently requires sitting, handling objects with hands.

Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 10 pounds.

Vision requirements

Ability to see information in print and/or electronically.

SUPERVISORY RESPONSIBILITIES:

None.

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