Manager, Merchant Operations

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

Manager, Merchant Operations

About this opportunity...

The Manager, Merchant Operations position serves as a key interface between Merchants, Supply Chain, DC's and the IT group. Responsibilities of the position include managing special projects with cross functional impacts, performing business analysis activities, and working with key users in the continual improvements of business processes within the supply chain environment. Through analyzing data, he/she will perform validation activities to assess whether "new concepts/ideas" will/are providing the return necessary to warrant project investment. In addition, by following data patterns, the manager should be able to recommend potential areas of change that will ultimately improve company profitability. Individual will be required to act as a logistics subject matter expert and work effectively within the organization and guide vendors when questions arise.

The base salary range for this role is $100,000 to $120,000. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

What you will do and what you will learn...

• Operate as subject matter expert for logistic systems and processes
• Develop and maintain reporting established to measure project progress and effectiveness (Diversions, Pallet Planters Program, Co-Loads etc).
• Assess if new concepts/ideas and existing processes will provide the return necessary to warrant project investment through data and reporting analysis
• Troubleshooting merchant issues associated with the flow of merchandise
• Manage a team of Analysts, including career and professional coaching and development of associates

What you need to be successful...

• 5+ years in retail business systems (preferred automated process experience)
• A solid understanding of best practices in retail or consumer goods
• Experience in executive level communication and facilitating meetings that effectively drive decisions or alignment
• Strong analytical skills including experience executing analysis of complex data
• Strong collaboration and influencing skills
• Motivated by the desire to make a difference in the business, to work with a highly talented set of peers, and to work on interesting projects
• Outstanding work ethic; displays a high sense of urgency to resolve issues quickly and efficiently
• A high sense of responsibility to our customers, our users, our colleagues, and to the quality and timeliness of one's own work
• Willingness and flexibility to jump into the details to get the job done
• Advanced spreadsheet skills (excel/PowerPoint)
• 2+ years of people management experience
• Bachelor's degree required

Perks and Benefits of joining our team...

Our Associates are at the heart of everything we do and we're proud to offer a range of benefits that reflect how much we value their contributions. Here's a peek into what you can expect as an eligible Ross Associate:

• A broad range of affordable health insurance options & personal medical plan concierge
• 401(k) with employer match and Life insurance
• Ample PTO including accrued vacation, paid holidays, diversity day, summer Fridays and the ability to purchase additional vacation.
• Employee stock purchase plan
• Access to health and wellness benefits such as BetterHelp and Headspace
• Charitable donations matched by Ross Stores Foundation
• And more....

*benefits vary by level and position and are subject to change

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