Manager I, Process Improvement Engineering

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

  • Success. Our winning team pursues excellence while learning and evolving
  • Career growth. We develop industry leading talent because Ross grows when our people grow
  • Teamwork. We work together to solve the hard problems and find the right solution
  • Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.


This position is responsible for identifying and leading efforts that are focused on process improvements and retail distribution advancements within Ross. The Process Improvement Engineering Manager I will identify and lead improvement efforts through all stages of the basic Lean Sigma process (DMAIC, Lean, PDCA, etc.) to simplify all DC processes and reduce related costs within the Supply Chain value stream. This position also leads the operational readiness activities associated with new building start-ups and reconfigurations of existing buildings. Additional responsibilities include partnering with Network Strategy, DC Operations, and Training to provide cross functional project support. As process change ideas are implemented, the Process Improvements Engineering Manager I will also be responsible for creating/maintaining process documentation and control with DC Operations and Training.


• Responsible for identifying and leading improvements efforts from initial concept through full implementation across various areas of the organization

• Responsible for leading the operational readiness activities for new building start-ups and reconfigurations of existing buildings

• Responsible for providing engineering guidance and support to DC Operations

• Responsible for providing leadership, guidance, and accountability for those people that are attached to the project

• Responsible for developing and conducting training as needed for the further advancement of continuous improvement within the organization (Change Management, DMAIC, Lean Sigma, etc.)

• Responsible for preparation and maintenance of engineering documentation related to new processes implemented (Best Methods, Procedures, VMGs, Control Plans, etc.).


• Decision Quality

• Motivating Others

• Dealing with Ambiguity

• Drive Results

• Problem Solving

• Technical / Functional Competence

• Strategic Agility

• Managing and Measuring Work


• B.S. degree in STEM with Industrial/Systems Engineering preferred equivalent field or proven experience in engineering field

• 4 - 8+ years related engineering experience; retail distribution operations preferred

• Minimum of Green Belt certification in Six Sigma, Black Belt preferred (or equivalent experience)

• Minimum of Green Belt certification in Lean, Black Belt preferred (or equivalent experience)

• Ability to project manage and work independently across one or more improvement projects, Project Management (PMP) certification preferred

• Ability to successfully interface with all levels and areas of the organization and provide clear and concise project summaries

• Must have highly developed problem-solving skills

• Ability to lead complex cross-functional strategic projects, facilitate Kaizens, utilize and teach DMAIC techniques, and effectively drive value and change within organization

• Detail-oriented with strong organizational and technical writing skills

• Time study, work measurement, and /or data collection experience for the development of engineered labor standards with LMS experience preferred

• Must be skilled in use of Microsoft suites of Office products, specifically MS Excel, PowerPoint, Access, Visio, and Project; Expert level preferred

• Must be proficient in AutoCAD, Minitab and model simulation experience preferred

• Travel between 25-50% of the time in support of leading change across the DC network.


Job requires ability to work in an office environment, primarily on a computer.

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

Consistent timeliness and regular attendance.


• Interns and Analysts as needed/required


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. #LI-Hybrid