Manager, HRIS

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

  • Success. Our winning team pursues excellence while learning and evolving
  • Career growth. We develop industry leading talent because Ross grows when our people grow
  • Teamwork. We work together to solve the hard problems and find the right solution
  • Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The HRIS Manager will be responsible for managing system operations, service delivery, and interactions with clients and vendors for an assigned portfolio of HR systems. This role will lead a team of HRIS professionals, lead technical projects, and assist in the development of our technology roadmap.

The HRIS Manager will:
Manage ongoing service delivery, including the dispositioning, resolution, and escalation of user tickets for their portfolio of HR systems; Partner with HR leadership to support and deliver technical system changes, upgrades and enhancements; Manage systems testing to ensure the integrity of sensitive data; Contribute to HRIS strategic planning to support short and long-range Company goals.

The ideal candidate is a team leader with technical subject matter expertise in HRIS, who can effectively manage administration of a system portfolio, build relationships with Client groups, collaborate with Business Partners, oversee vendors, and manage portfolio communication.

The base salary range for this role is $117,500 - $192,950. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Benefits offered to all Associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program and Commuter Benefits, 401K (service requirements), Employee Stock Purchase Program, Ross Cares Fund, College Discounts, Sick Pay (where legally required) and Referral Bonuses. In addition, all Full-Time Associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager and Store Manager, are eligible for extended benefits offered including Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long- Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrued at a rate of 15 days/year, 15 Personal and Company Holidays. AS, ASM and SM Associates in Stores and Exempt Corporate and Merchandising roles are also eligible to receive a Bonus based on individual and business performance.


• Operations Management: Manage HRIS capabilities in support of business needs and HR strategy, with focus on ATS and LMS portfolios. Serve as subject matter expert for systems, processes, administration, and end-user experience.
o Provide end user support, including hands-on management and team oversight in the dispositioning of system user tickets and active management of issue management and escalation in accordance with HRIS governance guidelines.
o Manage the upload and testing of new LMS, ATS, and other portfolio system content.
o Partner with vendors, IT, and HR leadership to identify and mitigate potential risks.
o Identify and implement best practice quality control standards to ensure highest quality operations.
o Track and adhere to compliance requirements.

• Strategic Planning: Partner with HRIS leadership and Clients to support the technology roadmap with program scoping, resource planning and portfolio management.

• Project Management and Initiatives:
o Evaluate operational effectiveness and develop business cases to prioritize process and system improvement initiatives.
o Lead assigned HRIS projects related to upgrades, enhancements and new implementations: Manage requirements definition and design by defining business requirements and creating functional specifications and related documentation; manage User Acceptance Testing; support defect resolution.
o Ensure management is fully informed of risks, issues, challenges and contribute to design of solutions to address issues, mitigate risk, and support operations.
o Provide support for development of training to system users.

• Vendor Management: Maintain relationships and manage escalations with vendors and service providers for assigned portfolio of HR systems.

• Training and leadership:
o Provide leadership, coaching, development, and mentoring for team of analysts.
o Provide thought leadership on industry and technology trends, competitive benchmarks, and best practices.
o Effectively translate strategy, goals, and management philosophies into pragmatic and actionable deliverables.


• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility

• Communicates Effectively

• Building Effective Teams

• Ensures Accountability & Execution

• Manages Conflict

• Collaboration

• Developing Talent


• Bachelor's degree

• Minimum of 3 years of prior HRIS experience in a leadership role

• Experience with vendor management

• Experience with LMS and ATS preferred

• Proven analytical and customer service skills

• Ability to interact with all levels of internal and external personnel

• Ability to exercise discretion with highly confidential information

• Ability to lead others by providing expertise, and to manage workload and delegate work to others

• Good communication skills, both verbal and written, with all levels of associates

This position requires the ability to work in an office environment, including using a computer, attending meetings, working as part of a team, and the ability to communicate with team members and others. Regular attendance also is a requirement of the position.
This position may be performed remotely anywhere within the United States. #LI-Remote

Managers and Analysts

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.