Manager, Business Information (BI)

Manager, Business Information


About Ross Stores:

Ross Stores, Inc. is an S&P 500, Fortune 500 and Nasdaq 100 (ROST) Company headquartered in Dublin, California, with fiscal 2019 revenues of $16 billion. The Company operates Ross Dress for Less® ("Ross"), the largest off-price apparel and home fashion chain in the United States with 1,546 locations in 39 states, the District of Columbia and Guam. The Company also operates over 259 dd’s DISCOUNTS® locations in 19 states that feature a more moderately-priced assortment of first-quality, in-season, name brand apparel, accessories, footwear and home fashions for the entire family at everyday savings.

The company’s merchandise mix and assortments are constantly evolving as merchants and planners focus on what customers want to buy and respond by delivering great discounts on a wider variety of name brand merchandise. With its solid management team, proven off-price concept, strong cash flow and return on equity, Ross is ideally positioned to successfully execute its growth strategies.


At Ross you will find:

  • A career that fits you
  • Teamwork
  • Amazing culture and people
  • Big company with a family feeling
  • Customer focus

Are you ready for the next big move in your career? We look forward to hearing from you!


The culture demands hands-on, close engagement at all levels, and the ability to think and act strategically. Within this culture, there are many opportunities to attain and even exceed personal goals quickly while partnering with professionals across multiple categories. This creates a win-win culture with a rigorous standard of performance for everyone. 


Structured for growth and profitability, individuals are measured on performance rather than process. What this yields is an environment that is invigorating and offers a clear, compelling reward system for the team. 


Additional information is available at:


About this job:

Working under the direction of the Director of Business Information, this person will oversee a team of business analysts supporting the reporting and data needs across the organization. He/she will serve as the liaison to the business and technical team in the corporate headquarters. Responsibilities include understanding demand from various business units to translate needs, driving business solutions, supporting delivery of related projects, and helping triage front-line report issues. Visible role with the business executives and directly interfaces with the IT community as well.  Retail Industry experience required.




  • Lead a team of business analysts and grow business acumen and communication skills; this team will need to create a trusting partnership with our business partners
  • Guide the team to help manage business demand and delivery milestones; ensure project timelines are adhered to and any delays are communicated in a timely manner.
  • Following the existing BI communication and prioritization protocol, bring awareness to the leadership team of all business demands. Consult with leadership and determine the path forward as a team

Business Solutions

  • Work to gather and document business needs for report and data requests.
  • Work with the BI leadership team to rationalize the business value of the request and help prioritize the overall demands
  • Lead creation and review of all deliverables related to report and ad-hoc data requests. Ensure the high quality of final outputs
  • Need to be able to get into the details with the analysts on the team and work through report/data issues. Partner with IT’s Data Technology (DT) team to resolve roadblocks
  • Develop training materials and job aids to support reporting rollouts; lead the team to facilitate classroom training if needed
  • Consult with DT team on planning of upcoming programs

Relationship Management

  • Develop partnerships acting as a liaison between the technical and business teams to understand, troubleshoot, interpret and provide guidance on reporting and data needs.
  • Facilitate meetings; issue tracking/resolution, escalation etc. as you follow a report/data request from submission through to delivery.
  • Manage the team of business analysts, Level 1 support, training, and communication
  • Assist in architecting business solutions, working closely with business and IT partners
  • As an extension of the delivery team, may need to serve in project management / delivery role
  • Learn the retail landscape, and specifically, the Ross business model

Desired Skills and Qualifications:

  • Undergraduate degree in business administration, information systems, or a related technical discipline preferred
  • Demonstrated experience in working with Buyers, Merchandise Planners, and/or other business supporting teams and influencing business strategies
  • Demonstrated experience in the development of business requirements, coordination of business testing, and partnering with delivery teams for business programs/projects
  • Strong analytical ability, retail industry / business acumen, judgment and problem solving skills
  • At least 6 to 8 years of experience with a BI team (preferably from business working with IT) with progressive responsibility and influence
  • Demonstrated experience in maintaining governance principles to help manage enterprise data
  • Strong communication skills, both written and verbal, and able to work effectively with Director and executives
  • Strong interpersonal skills with the ability to work effectively in a matrixed organization
  • Ability to work with teams that are geographically distributed and work across different time zones
  • Leadership skills; able to supervise and inspire team members
  • Demonstrated ability to estimate time and budget for requirements and testing efforts
  • Some travel may be required
  • Strong SQL skills.
  • Experience with reporting tools such as MicroStrategy and enterprise data warehouses (Netezza, Hive, Hadoop, etc.).
  • Some professional services / consulting experience