Manager, Best Practices

GENERAL PURPOSE:


This role is responsible for driving results and improvements through proper project planning, executive support, communications, and training. The Manager will provide guidance during project initiation and planning and support roll-outs during implementation for the Best Practice and Method Improvements team. They will also be responsible for developing the communication strategy and developing the training content. This manager will be a subject matter expert in Store Operations and will work with the Best Practices and Method Improvements team to implement improvements and updates to operational best practices in stores.

ESSENTIAL FUNCTIONS:

  • Supports the planning and implementation of Ross/dd’s best practices to improve chain business practices, efficiency, and execution. Instrumental in supporting Best Practice and Method Improvement projects.
  • Develops and implements training strategy and approach for all major company roll outs
  • Executes ad hoc projects as needed by the business or directed by executives
  • Represents field point of view and provides operational input to the Best Practice and Method Improvement teams. Recommends best approach to ensure strong execution. Attends meetings, conducts status updates with key partners and follows up on action items
  • Develops and recommends effective communication strategies and communicates the rollout of new programs to stores for efficient adoption. Partners with Store Communications to translate concepts into communications with effective layout and design, language and tone for the intended audience.

COMPETENCIES:

  • Problem Solving
  • Results Driven
  • Communication
  • Process Oriented
  • Planning and Organizing
  • Dealing with Ambiguity

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

  • Four-year college degree in business or relevant field
  • 5 years’ experience required
  • Proficient knowledge of store operations and how other operating areas impact stores
  • Strong Customer focus. Anticipates customer needs and takes action to meet them; continually searches for ways to increase customer satisfaction and improve process
  • Ability to successfully influence and drive results through cross-functional partnerships
  • Demonstrated ability to manage projects from creation to implementation to maintenance
  • Ability to work effectively within a team environment and independently with minimal direction
  • Proven ability to think strategically and determine impact of decisions on the business
  • Strong project management and problem-solving skills required
  • Excellent verbal and written communication and presentation skills
  • Advance proficiency in Word, Excel and Power Point

PHYSICAL REQUIREMENTS/ADA:


Job requires ability to work in an office environment, primarily on a computer.

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

Consistent timeliness and regular attendance.

Vision requirements: Ability to see information in print and/or electronically.

SUPERVISORY RESPONSIBILITIES:


Associate Analyst, Best Practices

DISCLAIMER:


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

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