Lead, IT Store Systems - Workforce Management

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 7 distribution centers nationwide. With 2022 revenues of $18.7 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

Come see what’s in store: https://jobs.rossstores.com/creative/about

GENERAL PURPOSE:
The IT Project Lead will be working on a team providing technical implementation and support services to clients. Be responsible for: understanding and documenting the business requirements/technical specifications, performing technical development and/or configuration, designing test cases, creating test data and performing unit testing, communicating with the client, and supporting the overall delivery including status reporting, dependency management and risk/issue identification and mitigation.

The base salary range for this role is $106,700 - $182,000. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS:

• Lead the activities of providing new capabilities and driving value from existing capabilities.

• Ability to lead development of materials and deliver / present to senior leadership

• Manage organizational transformation projects throughout the entire systems development lifecycle, ensuring that requirements are defined accurately, systems are designed/coded or purchased that meet the defined requirements and that execute efficiently. Create detailed project plans, coordinates team resources and manages to overall project timeline. Ensure that test plans and training plans are designed and executed successfully, all required system and user documentation is created accurately, projects are completed on time and under budget and anticipated business benefits are achieved.

• Support existing production systems, coordinate related support and enhancement activities. Define and prioritize problems and requests. Ensure proper testing and business change management practices and procedures are followed. Ensure all support activities are executed on time and on budget.

• Drive test planning and execution throughout all phases of testing (i.e. unit, end-to-end, integration, performance, operational readiness, user acceptance.) for all assigned projects.

• Take a leadership role in analyzing the use of new and existing technology to meet current and future business needs. Investigate new tools, applications, and technologies and determines how these can be used to solve business problems. Understand business trends and the need for competitive advantage.

• Recommend, design, and oversee development of application solutions. Work with senior members of the IT organization to create and enforce architectural standards. Ensures architectural integrity within the enterprise. Be the technical resource across multiple platforms and systems.

• Provide technical training to programmers and programmer analysts on the use of new technologies. Provide working prototypes and development environments for other programmers to experiment with. Work with other leads on large projects, either as a lead or a team member. Expected to perform business design and analysis, internal consulting, application testing, and application design reviews.

COMPETENCIES:
People

• Building Effect Teams (for managers of People and Projects)

• Developing Talent (for managers of people only, N/A for this role/level)

• Collaboration
Self

• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict
Business

• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility
With particular emphasis on the following specific position-related competencies:

• Effective Listening

• Analysis and Judgement

• Problem Solving

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• 7 years' experience supporting retail systems or IT consulting experience supporting retail. Solid understanding of retail dynamics within a complex, highly integrated environment.

• 5 years' experience in consulting/supporting IT implementation of Workforce Management systems such as Infor, Reflexis, Blue Yonder (JDA/Red Prairie) or and mainstream Workforce Management suite offering.

• Experience working for a national retailer with multiple stores or consulting firm.

• Experience with implementation, enhancements and support of retail store infrastructure systems.

• Undergraduate degree or equivalent work experience in information systems, computer science, or a related technical discipline.

• Technical orientation balanced by project management discipline. Able to supervise internal programmers, analysts, consultants, non-technical business resources and external vendor resources.

• Demonstrated track record managing technical application projects.

• Experience in risk identification and management

• A solid understanding of industry best practices in retail; specific demonstrated experience mapping business processes and comparing those processes to industry best practices

• Strong analytical, problem solving, and debugging skills.

• Demonstrated ability to execute basic financial analysis, such as ROI.

• Ability to effectively communicate at all levels of the organization.

• Outstanding verbal and written communication skills; outstanding listening skills

• Able to articulate issues, build consensus around recommendations, and define next steps

• Customer focused

• Multi-tasking and prioritization skills

• Highly organized and detail oriented

• Outstanding verbal and written communication skills; outstanding listening skills

• Able to articulate issues, build consensus around recommendations, and define next steps

• Some travel may be required

PHYSICAL REQUIREMENTS/ADA:
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. This position requires the ability to use a computer, work as part of a team, and the ability to communicate with team members and others. However, this role can perform duties effectively using a combination of in-office and remote work.
#LI-Hybrid

SUPERVISORY RESPONSIBILITIES:
N/A

DISCLAIMER:
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.