IT Manager I (Desktop Release Management)

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

This position is to manage DRM (Desktop Release Management) processes, including planning, scheduling, continuous monitoring, delivery, reporting and optimization of MS Windows upgrades and Office updates. Collaborate and communicate actively with EUP (End User Productivity) team, local IT teams and Desktop Engineering. Coordinate with multiple stakeholders for requirements, testing and resolutions.

The base salary range for this role is $103,500 - $176,550. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.


• Continuous DRM process improvements

• Develop and maintain release management core process and procedures

• Continuous DRM process improvements

• Plan and communicate O365 and Windows upgrades

• Ensure necessary testing with key stakeholders is performed prior to deployment

• Recognize "blockers" and wok resolve them

• Hire process-oriented staff with analytical mind

• Mitigate conflicts and present win-win solutions

• Motivate the staff to analyze processes including creative destruction


• Building Effective Teams (for managers of People and/or Projects)

• Developing Talent (for managers of People)

• Collaboration

• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict

• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility
With particular emphasis on the following specific position-related competencies:

• Problem solving capabilities

• Able to analyze and improve processes

• Developing Effective Teams

• Communication (written and verbal)

• Negotiating/Influencing

• Motivating Others


• At least 5-10 years IT experience

• At least 4+ years of supervisory or project management experience with implementing company initiatives/goals.

• Bachelor's Degree or equivalent work experience

• Experience in providing guidance to associates according to established policies and leadership guidance.

• Familiarity with release management process lifecycle (preferred)

• Technical experience supporting Microsoft patching, OS updates and O365 application upgrades

• Technical experience using Intune, Microsoft office and O365 suite (including MS Excel, MS PowerPoint, MS Project, MS Access and MS Word)

• Proven analytical and report development skills

• Familiarity with ServiceNow

• Familiarity with SCCM

This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. This position requires the ability to use a computer, work as part of a team, and the ability to communicate with team members and others. However, this role can perform duties effectively using a combination of in-office and remote work. #LI-Hybrid


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.