IT Applications Lead, Store Systems (Infrastructure)


The IT Applications Lead is responsible for leading projects that apply new or existing technologies and solutions to solve business needs. Works with the IT and business management teams to define overall technical direction. Partners with the business to determine system needs, influencing and guiding the change process from concept to implementation. Coordinates the efforts of internal and external staff, and of key business partners in the support of existing production systems and in the execution of new system projects. Serves as a functional and/or technical expert in one or more disciplines.

  • Leading the activities of providing new capabilities and driving value existing capabilities.
  • Managing projects throughout the entire systems development lifecycle, ensuring that requirements are defined accurately, systems are designed/coded or purchased that meet the defined requirements and that execute efficiently. Creating detailed project plans, coordinates team resources and manages to overall project time line. Ensuring that test plans and training plans are designed and executed successfully, all required system and user documentation is created accurately, projects are completed on time and under budget and anticipated business benefits are achieved.
  • Supporting existing production systems, coordinating related support and enhancement activities. Defining and prioritizing problems and requests. Ensure proper testing and business change management practices and procedures are followed. Ensuring all support activities are executed on time and on budget.
  • Takes a leadership role in analyzing the use of new and existing technology to meet current and future business needs. Investigates new tools, applications, and technologies and determines how these can be used to solve business problems. Understands business trends and the need for competitive advantage.
  • Recommends, designs, and oversees development of application solutions. Works with senior members of the IT organization to create and enforce architectural standards. Ensures the architectural integrity within the enterprise. Technical resource across multiple platforms and systems.
  • Coordinate the technical training of programmers and programmer analysts on the use of new technologies. Provide working prototypes and development environments for other programmers to experiment with. Work with other leads on large projects, either as a lead or a team member. Expected to perform business design and analysis, internal consulting, application testing, and application design reviews.

  • Adaptability
  • Organizational Understanding
  • Customer Service
  • Leadership and Teamwork
  • Planning and Organization
  • Communications and Influence
  • Technical Competence / Expertise
  • Analysis and Judgement


Required Skills and Qualifications
  • At least 7 to 10 years’ experience supporting retail systems or IT consulting experience supporting retail. Solid understanding of retail dynamics within a complex, highly integrated environment.
  • Experience working for a national retailer with multiple stores or consulting firm.
  • Experience implementing and/or supporting hardware and packaged solutions.
  • Undergraduate degree or equivalent work experience in information systems, computer science, or a related technical discipline.
  • Technical orientation balanced by project management discipline. Able to supervise internal programmers, analysts, consultants, non-technical business resources and external vendor resources.
  • Demonstrated track record managing technical application projects.
  • Experience in risk identification and management
  • A solid understanding of industry best practices in retail; specific demonstrated experience mapping business processes and comparing those processes to industry best practices
  • Strong analytical and problem-solving skills.
  • Demonstrated ability to execute basic financial analysis, such as ROI.
  • Ability to effectively communicate at all levels of the organization.
  • Some travel may be required
  • Ability to collaborate with Business Users
  • Outstanding verbal and written communication skills; outstanding listening skills
  • Able to articulate issues, build consensus around recommendations, and define next steps
  • Outstanding work ethic; displays a high sense of urgency to resolve issues quickly and efficiently

Preferred Skills and Qualifications

  • Project Management skills and experience
  • Deployment experience, rollout of hardware/software across distributed systems
  • Vendor Management experience
  • Experience with the Microsoft Office Suite, Microsoft Project and Vision
  • Demonstrated ability to manage staff remotely, across multiple time zones
  • Experience dealing with cross-functional teams and business partners on enterprise wide projects

  • Supports management in the recruitment, retention, and career development of internal staff
  • Managing, mentoring, and leading internal and external staff as defined in project structures


This position description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.