HR Services Representative (Tier 1)

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!


Support Ross Stores, Inc. (Stores) and HR initiatives by coordinating and executing administrative processes. This position is responsible for collecting and disseminating information quickly, clearly and accurately; analyzing, interpreting and reporting data; identifying priorities and problems requiring action and facilitating communication for timely responses.


Process requests for password resets (i.e. LMS, GPS / Onboarding)

Review Background status and advise stores on next steps

Identify and follow up on Compliance related items (i.e. I-9 exceptions)

Coordinate directly with stores request Associate files/records

Complete field requests for "re-hire" by completing approvals and system transactions.

Coordinate and process all paperwork / notices (i.e. unemployment claims, LOA forms, Worker's Comp, DOL notices, EEOC notices

Track and report on workload & customer service request

Special projects and other duties as assigned


  • Communication
  • Adaptability
  • Listening
  • Customer Focus
  • Organizational Agility
  • Time Management
  • Planning
  • Problem Solving
  • Organizing
  • Learning on the Fly


High School diploma

1-3 years administrative experience

1 year minimum Human Resources experience

Advanced PC skills

High level MS Office skills including Word and Excel

Accurate mathematical and statistical reporting and analysis

Ability to communicate clearly and effectively (verbal and written) with organizational awareness and sensitivity

Strong attention to detail


While performing the responsibilities of the HR Services Representative job, the employee is required to speak and listen. The employee is regularly required to sit and use their hands and fingers to manipulate keys on a keyboard. The employee is occasionally required to stand, walk, reach, climb or balance, and to stoop, kneel, crouch or crawl. The employee on occasion may need to be able to lift up to 20 lbs. Vision abilities required by this job include the ability to read words on a computer monitor or documents. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the HR Services Representative job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the HR Services Representative job.