Engineer II (Enterprise Systems Management)

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

The Enterprise Systems Management Engineer will be responsible for solutions engineering, implementation, and integration around enterprise systems management (ESM) software covering IT infrastructure and application monitoring, along with job scheduling. Serves as a functional and/or technical expert in one or more disciplines.

The base salary range for this role is $93,200 - $176,550. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Benefits offered to all Associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program and Commuter Benefits, 401K (service requirements), Employee Stock Purchase Program, Ross Cares Fund, College Discounts, Sick Pay (where legally required) and Referral Bonuses. In addition, all Full-Time Associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager and Store Manager, are eligible for extended benefits offered including Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long- Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrued at a rate of 15 days/year, 15 Personal and Company Holidays. AS, ASM and SM Associates in Stores and Exempt Corporate and Merchandising roles are also eligible to receive a Bonus based on individual and business performance.


• Analyze operational, system and application needs, determine and evaluate potential solutions, develop system specifications and requirements, and implement solutions to meet the requirements following industry best practices.

• Ensure that current and planned technical solutions are compatible with the company's business needs and strategic objectives.

• Work with the other IT organizations to design, develop, and implement Enterprise Systems solutions in support of development, test, and production environments.

• Provide technical expertise and assistance to other IT groups.

• Collaborate with others throughout IT to ensure timely and successful issue resolution.


• Building Effective Teams (for managers of People and Projects)

• Developing Talent (for managers of people only, N/A for this role/level)

• Collaboration

• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict

• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility
With particular emphasis on the following specific position-related competencies:

• Time Management

• Customer Focus

• Problem Solving

• Dealing with Ambiguity


• Bachelor's degree preferred or equivalent combination of education and relevant experience.

• 7-10 years of experience in Enterprise Tools system design, implementation, and 3rd level support activities

• Experience installing, configuring, and administering systems management software tools such as Splunk, Dynatrace, Microsoft System Center Operations Manager (SCOM) or Broadcom (formerly CA) Unified Infrastructure Management (UIM).

• Experience using and administering platform specific management tools such as Oracle Cloud Control, HP OneView.

• Experience with deploying monitoring solutions to cloud technologies, preferably Azure.

• Strong understanding of networking principles and topologies.

• Experience with enterprise job scheduling tools such as BMC Control-M.

• Experience installing and configuring, and SNMP based management solutions.

• Experience with PowerShell and/or other scripting tools.

• Experience integrating with ServiceNow or other ITSM and CMDB applications.

• Excellent organizational and time management skills.

• Proven analytical and problem-solving abilities.

• Good communication skills are essential.

• Able to work independently and creatively solve complex technical problems.

• Able to provide guidance and training to others.

• Able to provide accurate estimates of time frames and cost estimates necessary to complete potential projects and develop milestones and project implementation plans.

The position may be performed remotely anywhere within the United States. This position requires the ability to use a computer, work as part of a team, and the ability to communicate with team members and others.



This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.