Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

Facilitates/conducts exempt & non-exempt training programs within the Distribution Center. Supports DC Operations with all training initiatives. Trains new and current Ross and Temporary Staffing Agency Associates on engineered standards (procedures/methods). Supports new programs to increase the job knowledge, productivity, and performance of DC Associates.

Conduct curriculum as outlined by Training Manager/Supervisor to include:
  • Train processes and procedures through verbal instruction, demonstration, and trainee's hands-on execution of required job skills.
  • Conduct new hire orientations and refresher training classes.
  • Prepare for training sessions by organizing all necessary supplies and setting up practice training labs, merchandise, and training scenarios.
  • Must be able to facilitate and deliver all classroom training content. Such as: PIT, NHO, Safety Training, etc.
  • Use Engineered Standard operating procedures to evaluate the trainee's ability to perform, retain, and execute covered information through hands on demonstration.
  • Use appropriate assessment tools to provide feedback regarding trainee's progress and relay to Training Manager and DC Operations Management.
  • Assist in the development of training materials to ensure success of all Associates. Including the use of PowerPoint, Excel, translation software, etc.

Conduct engineered standards (procedures/methods) training curriculum as developed by Training Manager and Industrial Process Improvement and Production Engineers to include:
  • Assist in the development of training materials during the roll-out of new DC Processes.
  • Assist Engineers by offering training insight during Managing Performance observations.
  • Become the subject matter expert by developing and maintaining a level of operational expertise in a minimum of one functional area in the Distribution Center.
  • Other duties as assigned.

  • Communication
  • Customer Focus
  • Self-Development
  • Approachability
  • Composure
  • Presentation Skills
  • Time Management
  • Learning on the Fly
  • Managerial Courage

  • Excellent communication skills in English, both oral and written.
  • Comfortable speaking in front of large groups.
  • Well-developed interpersonal skills that include a demonstrated willingness to help others become successful using a patient coaching approach.
  • Proficient in Word, Excel and Math (testing required).
  • Must be able to work independently and in a group setting.
  • Treat others with respect and integrity.
  • Ability to motivate trainees and create enthusiasm.
  • Ability to effectively communicate process changes that do not follow documented procedures.
  • Ability to train multiple personality types and stay on track to successfully complete the training on time.
  • Ability to conduct required written follow-up documentation indicating status of associate(s) performance prior to the release from training.

  • Good understanding of DC merchandise flow.
  • Good understanding of RDM.
  • Consistent execution of engineered standards and procedures.
  • One year of consecutive service as a Merchandise Processor in the DC.
  • Previous experience as a trainer or buddy trainer
  • Bilingual

  • Work in a warehouse environment, on a concrete floor all day.
  • Frequently stand, push, pull, walk, and writing.
  • Frequently reach, bend, stoop, talk, hear (audio equipment), handle objects with hands and lift to 50 lbs.
  • Occasionally sit.
  • Vision requirements: Ability to see information in print and/or electronically.


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.