Director, Zone

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

GENERAL PURPOSE:

Accountable for all phases of multiple district operations. Manages and controls the operation of an assigned group of districts to ensure consistency with Company standards and expectations. Responsible for market travel to focusing on people, customer service, store contribution, and adherence to shrink reduction initiatives. Ensures all Company standards and best practices are executed with excellence in all assigned locations. Leverage all available data to understand, problem solve and proactively support business trends. Provides leadership and guidance to District Managers in Training, District Managers and/or Store Managers in order to ensure that market sales and profit goals are achieved while meeting Customer Service goals. Responsible for recruiting, training and developing management teams. Participates in and promotes collaboration, teamwork and organizational agility across districts/markets and with Corporate Business Partners effectively.

ESSENTIAL FUNCTIONS:

Great/Exceptional People

• Ensure consistent application of performance management practices including but not limited to annual performance appraisals, progressive counseling activities and development plans.
• Ensures compliance of Ross HR policies and procedures.
• Ensures Employee Relations issues are handled in a timely and appropriate manner, ensuring partnership with HR and LP organizations.
• Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.

True Customer Service

• Serves as a point of contact for Customer Service issues in the Zone.
• Responds quickly and effectively to all Customer inquiries.
• Ensures that an excellent level of Customer Service is provided in all assigned locations

Drive Contribution

• Responsible for the management of and continuous monitoring of actual expenditures to be within budget.
• Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
• Ensures a safe, accident-free environment for all Customers and Associates. Maintains compliance to all state, local and federal regulations.

Deliver the Treasure/Dealz

• Ensures proper merchandising presentation and organization by adhering to the Company's merchandising philosophy and processes.
• Assesses and escalates any inventory level discrepancies.

COMPETENCIES:

• Managing Work Processes
• Plans, Aligns & Prioritizes
• Collaborates
• Communicates Effectively
• Business Acumen
• Builds TalenT
• Leading by Example
• Ensure Accountability & Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

Excellent verbal and written communication skills

Proven ability to adapt quickly to ambiguity and allocate time to execute multiple tasks and changing priorities

High School Degree or equivalent required, bachelor's degree in related field preferred

10 or more years of retail management or operations experience

Travel required

PHYSICAL REQUIREMENTS/ADA:

Job requires ability to work in an office environment, primarily on a computer.

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

Consistent timeliness and regular attendance.

Vision requirements: Ability to see information in print and/or electronically.

Ability to spend up to 100% of working time standing, walking and moving around the store.

Ability to occasionally bend at the waist, squat, kneel, climb, carry, reach, and stoop.

Ability to occasionally push, pull and lift and carry up to 20lbs.

SUPERVISORY RESPONSIBILITIES:

District Managers

District Managers in Training

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.