Director, Store Facilities


Support the VP, Store Facilities in providing facility services to all stores for assigned responsibilities. Direct staff and vendor network in the planning and provision of timely, cost effective repairs, emergency response and capital projects. This role will be engaged in the strategic development of the department, including but not limited to operational and systems enhancements, 3rd party software opportunities, vendor identification, service programs and preventative maintenance program development. The Director will analyze historical information, recommend and implement improvements to the department in all areas including staffing and organization, risk assessment, vendor selection, proper SLAs and NTE values, as well as prudent disaster recovery pre-planning processes. The Director will develop the technical and managerial skills of the team and provide a leadership role improving the overall performance of the department. This role interacts closely with many departments throughout the organization in the delivery of Facilities services and improvements to the department.


  • Provide leadership to direct and subordinate reports in support of departmental goals and objectives. Responsible for developing the technical and managerial skills of the team. Drive team performance through the development of meaningful reporting metrics, training, coaching and engagement in the provision of cost effective and timely completion all store facilities issues and projects.
  • Drive strong vendor performance resulting in timely and cost effective repairs. Establish positive working relationships, effective procurement practices, performance evaluation and industry awareness. Actively identify new vendors and engage through trade shows and other forums.
  • Develop, plan and execute proactive and manageable, preventative maintenance, monitoring, and replacement programs for all assigned areas and assets.
  • Develop disaster recovery preparedness processes, procedures and vendor network to ensure department is able to respond effectively to emergency situations throughout the fleet.
  • Accurately plan, forecast, execute and track all assigned expense and capital programs. Provide clear and accurate reporting of all programs and projects.
  • Take leadership role in identifying and implementing new technology solutions to improve the operational performance of the department, improve asset and systems monitoring and diagnostics.
  • Represent Ross Stores in the Facilities vendor community. Effectively negotiate and drive performance. Take leadership role in ensuring vendors support the Ross brand and perform in accord with the companies ethical and business conduct guidelines.
  • Prepare assigned budgets, performance and expense analyses, project justification and program analysis. Develop effective periodic and ad hoc reporting as necessary.
  • Lead vendor relationships in identifying new vendors, price and performance negotiation, SLA compliance and overall effectiveness.
  • Ensure compliance with all regulatory guidelines, company policies and procedures.


  • Analysis and Judgment
  • Business Acumen
  • Technical Competence
  • Customer Service
  • Communication
  • Drives Results
  • People Management
  • Planning and Organization


  • 10 years of multi-site retail facility management including all related trades
  • 5 years of experience with EMS systems and/or Waste Management
  • Bachelor’s degree, preferably in related field, or significant industry certifications
  • Affiliations with facilities industry trade organizations
  • Supervisory experience of direct and secondary levels of management.
  • Experience with Computerized Maintenance Management Systems (CMMS)
  • Ability to read and analyze architectural blueprints, technical drawings and specifications


  • Job requires ability to work in an office environment, primarily on a computer.
  • Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
  • Consistent timeliness and regular attendance.
  • Vision requirements: Ability to see information in print and/or electronically.
  • Domestic travel as needed.


  • Manager, Store Facilities
  • Senior Coordinator, Store Facilities
  • Coordinator, Store Facilities


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.