Director, Operations - DC

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

  • Success. Our winning team pursues excellence while learning and evolving
  • Career growth. We develop industry leading talent because Ross grows when our people grow
  • Teamwork. We work together to solve the hard problems and find the right solution
  • Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.


Accountable for the production/distribution functions of the DC. Manages and trains DC Management personnel to meet established production requirements of merchandise through the distribution center, from receiving to processing to shipping to pools/stores. Creates and executes production plans that optimize turn time and expedite merchandise through the distribution center in an accurate, cost-effective manner, with a responsibility to meet DC's annual budget in CPU and volume. Responsible for developing and maintaining an open, engaging associate relations environment that remains issue-free.

The base salary range for this role is $111,900 - $210,300. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.


• Manages DC management teams of assigned departments to ensure timely and accurate processing and distribution of merchandise to stores
o Responsible for ensuring work quality and maintaining the accuracy and integrity of the production and inventory records, reports, and numbers.
o Establishes individual department objectives and coaches the management teams to reach their respective department's productivity and inventory accuracy goals.
o Acts as a troubleshooter to assist in resolving day-to-day problems and long-term resolution planning.
o Provides Sr. Managers & Merchandise Managers operational guidance in organizing and prioritizing daily work and staffing needs to meet production goals.

• Responsible for creating an influential DC culture that recognizes individual and team performance while maintaining an issue-free environment in a demanding work environment.
o Recommends, interprets, implements, and makes decisions to resolve conflicts according to company and Distribution Center guidelines and philosophies.
o Oversees the effective total DC execution of the Managing Associate Performance (MAP) process.
o Conducts regular staff meetings to keep Operations teams abreast of priorities shifts and keep communication open.

• Manages all administrative tasks and functions for Operation department(s).
o Selects, motivates, and trains qualified management staff. Partners with the Human Resource Department (HR Director and HR Services) regarding reviews, interviewing, hiring, terminations, and corrective actions within DC.
o Research inefficiencies in problem areas and makes recommendations in methods, procedures, or systems to improve productivity & quality.
o Guides and directs the DC management team in administering associate performance evaluations.
o Responsible for overseeing the preparation of accurate daily paperwork of assigned departments, such as time and production records.

• Miscellaneous functions and responsibilities
o Maintains a safe and clean DC within OSHA standards, focusing on DC safety.
o Interfaces with senior Supply Chain leadership on Stock Analysis meetings/situations and with corrective recommendations provided.
o Runs daily DC production meetings to report projected volumes & issues to senior Supply Chain leadership.


• Building Effective Teams

• Communicates Effectively

• Developing Talent

• Ensures Accountability & Execution

• Collaboration

• Manages Conflict

• Leading by Example

• Plan, Aligns & Prioritizes

• Organizational Agility


• Strong communication skills (both oral and written).

• Strong business maturity & analytical skills. Ability to manage in a complex environment.

• Minimum of 10 - 15 years of management experience in a similar retail production / distribution environment.

• Strong planning and organizational skills are necessary.

• Leads in a genuine, humble and self-critical way

• Drives for results, follows through on commitments, and makes sure others do the same.

• Excellent interpersonal skills required.

• Holds self and team accountable to delivering goals and rewards team efforts

• Bilingual (Spanish) preferred.


Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.

This role requires full-time in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback.


6-12 Merchandise Manager, 1-2 Operations Managers
Indirectly oversees 10-35 Area Supervisors and 300-1200 Hourly Ross/dd's & Temp Associates


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.