Director, Facilities - Corporate Properties

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!


The Ross Facilities Director for Corporate Properties will be located at our New York Buying Office location. This leadership role will primarily support the day-to-day critical facility operations and lead the entire campus office services functions, as well as supporting the long-term strategic direction for our Buying Office which is occupied by more than 1500 Ross associates and contractors as well as other Ross locations in the Eastern Region such as our Boston Office and multiple Field Offices. Responsibilities include leading management of existing and establishing new facilities processes, policies and procedures (ex: internal/external work orders, move/add/change requests, space planning, preventative maintenance, supplies, workplace safety, KPI's, SLA's, etc.), responsibility for all aspects of vendor management including selection, negotiation, performance management (ex:, supplies, janitorial, furniture, moving services, etc.), leadership of various strategic initiatives, directing activities and strategies in complex projects, negotiations with non-Ross building tenants, budgeting for capital and operating expenses and managing and maintaining internal relationships with process partners, suppliers and vendors. The Facilities Director will also be responsible to identify and develop key personnel to support ongoing and future operations. Ross continues to evolve its model for how it creates and supports the workplace. This role will have the opportunity to influence the future and establish environments that attract and retain top talent.

The base salary range for this role is $108,600 - $204,150. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.


• Establish and grow strong and effective working relationships with executive management, key vendors, and process partners.

• Develop, lead, and execute a facility management model in support of Ross' Buying Office occupancy and growth strategies.

• Provide guidance for HVAC, energy management, building automation, plumbing, carpentry, electrical systems, painting, equipment maintenance and general construction practices.

• Develop and maintain process and standards in accordance with the business requirements and in compliance to local, state, and federal regulations,

• Assess, modify, and develop scalable and transferable preventive and corrective maintenance programs including but not limited to equipment, facility, staff and vendors to achieve high level performance and preserve capital investments and maintain an appropriate and safe workplace environment.

• Lead the mail center, PDSL work order system, and other mission critical operational activities.

• Lead and manage all third-party vendors in accordance with scope, schedule, budget, service levels, key performance indicators and quality metrics.

• Develop and lead a procurement process to control high volume and churn of inventory levels and distribution of common area office supplies to all associates.

• Own and lead the end-to-end lifecycle of facility work orders between associates and vendors.

• Successfully manage all facility requests and interactions with our landlords for building services to ensure all legal and lease obligations are met.

• Manage the end-to-end process for all moves, adds and changes (MAC) and the employee on-boarding processes in conjunction with HR, IT, and other process partners, and in accordance with corporate policies and procedures.

• Lead and manage the execution of mission critical building repairs and maintenance activities in a prompt, reliable and cost-conscious way.

• Create, manage, monitor and control operating and capital budgets relative to building and premises repairs and maintenance projects.

• Develop, document, execute and control all facility management standards, processes, procedures, and policies.

• Negotiate and manage approximately 20 facility services, materials and equipment contracts against stated service level agreements and key performance indicators.

• Create and manage facility service levels in accordance with the appropriate level of quality.

• Ensure that the workplace supports the health and safety of all employees and visitors and that all activities are in accordance with local law and code.

• Work with other Property Development associates and departments to ensure consistent facility and office management practices in all other corporate offices.

• Lead the assessment, development and implementation of facility management technology and automated solutions.

• Plan and support department-wide administrative responsibilities, including people team record keeping, metric reporting, and report drafting, developing dashboard reporting capability, create executive presentations and analyses in support of key corporate initiatives.

• Develop CP staff in facilities functions to increase capability and support core business needs for the site

• Coordinate with other internal departments as required.



• Building Effect Teams (for managers of People and/or Projects)

• Developing Talent (for managers of People)

• Collaboration Self

• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict Business

• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility


• Minimum 10 years of leadership experience in corporate facility management in a Corporate Campus environment consisting of more than 1,000 employees.

• Bachelor's degree in business, finance or real estate or applicable work experience.

• Demonstrated ability in managing tactical execution while maintaining a strategic focus

• Proven business and financial acumen

• Excellent written and verbal communications skills; ability to convey messages clearly and concisely.

• At-ease working individually and in teams, and at all levels of the organization (internally and externally).

• Experienced in all aspects of financial planning and management from a cash flow and P&L perspective; familiar with GAAP accounting principles

• Comfortable with levels of ambiguity and managing multiple priorities simultaneously

• Ability to influence, manage conflicts, solve complex problems and lead people and activities.

• Strong working knowledge of building structural, mechanical, electrical and plumbing systems, as well as maintaining regulatory compliance.


Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work. #LI-Hybrid


Mail Center Manager
Facility Manager
Facility Supervisor


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.