Director, Change Management (HR)


The Director, Change Management will lead the design and implementation of programs to enable adoption and sustainability of process, policy, system, technology, and organizational changes in support of Ross’ strategic goals and objectives.

Reporting to the GVP, HR Initiatives and Change Management, the individual in this role will cultivate strong, collaborative partnerships with cross-functional leaders, identify opportunities for building and enhancing change management capabilities, and provide systemic and measurable approaches to delivering change management across the organization.

The Director, Change Management will evaluate business needs and develop and implement change plans to maximize change adoption, minimize business disruption, and strengthen individual and organizational change acumen. The individual in this role will also act as a coach and internal consultant across multiple projects for all levels of the organization, including project sponsors, senior leaders, and directors of functional teams as they lead their teams through transition. The Director will additionally support program teams in integrating change management activities into their project plans, including developing program-level change strategy and providing change management from inception through post-adoption assessment.

The Director, Change Management will develop and manage direct and indirect reports, as well as third party vendors, and will lead collaborations across multiple program and cross-functional teams.

  • Develop Change Management capabilities and resources and oversee the Change Management team in the development of strategies, plans, processes, and tools to support the organization
  • Direct multiple Change Management initiatives to:
  • Assess change complexity and determine appropriate level of support for each initiative and stakeholder group
  • Develop change management plans to enable the required change for each stakeholder group
  • Conduct assessment of communication needs. Build Communication plan into overall project change plan and track execution.
  • Conduct training needs assessments and scope training requirements. Build training plan into overall project change plan, and track plan completion.
  • Coordinate the efforts of vendors, internal team members, and impacted stakeholders;
  • Serve as an escalation point to resolve issues critical to program success
  • Direct development and execution of project-level Change Management activities and deliverables, such as: impact assessments, governance and sponsorship engagement strategies, communication plans, stakeholder management, coaching plans, training plans, training materials, and adoption measurement plans
  • Act as coach and internal change consultant to project sponsors, leaders, managers and teams
  • Manage, mentor, and lead internal and external Change Management staff as defined in project or team structure
  • Responsible for continuous collaboration and communication with internal and external business partners (E.g., Executive Leadership, Communications, Learning & Organizational Design, Store Operations, Information Technology, Consultants); Ability to influence without authority
  • Perform ongoing review of change management strategy, methodology, tools, and measurement approach; work with Leadership on continual improvement of business processes
  • Contribute to strategic planning, monthly status reporting, budgeting and other assigned special projects as required by position
  • Manage the recruitment, retention, and career development of staff
  • Integrity and Trust
  • Strategic Agility
  • Communications
  • Developing Others
  • Organizational Agility
  • Priority Setting
  • Drive for Results
  • Influence
  • Bachelor’s degree required; MBA or equivalent work experience preferred
  • 10 years management consulting or project management experience implementing change management for large scale projects
  • Exceptional verbal, written, executive presentation and communication skills.
  • Experience leading and managing a team and external vendors.
  • Ability to think strategically, with a demonstrated track record of developing and implementing end-to-end programs aligned to the advancement of company strategy.
  • Outstanding work ethic; displays a sense of urgency to resolve issues efficiently and to deliver high quality work
  • Demonstrated ability to cope with pressure, changing priorities, and a fast-paced environment
  • Ability to maintain confidentiality concerning all projects
  • Expertise in MS Office (Excel, PowerPoint, Word, SharePoint) and corporate learning management tools (e.g., Captivate, Brainshark, SumTotal)
  • Up to 20% travel may be required

Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
Job requires ability to travel.

Manager, Change Management

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.