Director, Brand Maintenance and Repairs

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

  • Success. Our winning team pursues excellence while learning and evolving
  • Career growth. We develop industry leading talent because Ross grows when our people grow
  • Teamwork. We work together to solve the hard problems and find the right solution
  • Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 7 distribution centers nationwide. With 2022 revenues of $18.7 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

Come see what’s in store:

The Director of Brand Maintenance and Repair (BMR) will be responsible for all Janitorial services, Cosmetic repairs, and Small Fixture repairs across all Ross and dd's locations. The Director will drive execution of these responsibilities through a seasoned team with industry experience in these areas. In addition to ensuring high quality, cost effective, and operationally accurate first-time execution of BMR scope, the Director will also manage, and support creation of, various store capital and expense budgets related to all repair and vendor contracts exceeding $100M+ annually.
The Director will be the face of the BMR team for both Field and Corporate partners, and the Director will frequently interact with VP and SVP levels across both organizations. The Director will also be the primary interface with our vendor partners. Maintaining and strengthening existing vendor relationships will be of key importance to ensure contracted service levels are met.
The Director will also partner with the Store Execution Analytics and Finance teams to maintain and budgets for all areas of responsibility. From this collaboration, the Director will deliver consistent and accurate reporting of operational standards and project updates related to BMR scope.

The base salary range for this role is $108,600 - $204,150. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Responsible for directing the operational and financial aspects of Store Brand Maintenance and Repair Services (including Janitorial Daily Services, Floor Care, Periodic Overnight work, Store Cosmetic Repair services, and Store Small Fixture Repair services) through vendors and the team.
Oversee a team of 7-10 associates (1 Senior Manager, 2 Managers, 1 Supervisor, 2 Coordinators, and 1-4 Contractors) to ensure ongoing service levels and program execution in stores.
Ensure effective response and cost control of store repair and replacement issues; Provide tools/resources to support Stores with ongoing execution and management of janitorial and cosmetic repair processes.


• Building Effective Teams

• Ensures Accountability & Execution

• Developing Talent

• Manages Conflict

• Collaboration

• Business Acumen

• Leading by Example

• Plans, Aligns & Prioritizes

5-7 years of experience in vendor management, project management and operational support preferably in a retail environment.
B.S. degree in Business or related field, preferred.
Position requires a demonstrated ability to effectively manage staff resources, negotiate contracts, and interface with store personnel, management (SVP+), and outside vendors.
Ability to perform job functions independently and in a challenging environment. Ability to prioritize multiple tasks and perform accurately with short deadlines.
Excellent communication skills, both oral and written.
Demonstrated ability to build relationships with senior leaders, in both a corporate and field (stores) environment.
Proficient in Excel and PowerPoint
Ability to solve problems and recommend solutions, using both qualitative and quantitative analysis.

This role requires regular in-office presence, including attending in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work. #LI-Hybrid


• Manager, Cosmetic Repair

• Coordinator, Cosmetic Repairs

• Senior Manager, BMR

• Manager, Janitorial Services

• Coordinator, Janitorial Services

• Supervisor, BMR Execution

• Contractor(s)

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.