DC Training Manager

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

  • Success. Our winning team pursues excellence while learning and evolving
  • Career growth. We develop industry leading talent because Ross grows when our people grow
  • Teamwork. We work together to solve the hard problems and find the right solution
  • Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.


Implement, develop, facilitate/train and coordinate all exempt and non-exempt training programs within the Distribution Center. Coordinates and provides ongoing warehouse process training to both exempt and non-exempt associates. Conducts soft skill/competency-based training for all exempt associates. Develops and delivers in-house training modules for exempt associates. Utilizes effective and innovative training techniques and suggests enhancements to corporate training programs. For all training initiatives, will establish, maintain and coordinate all scheduling, tracking and assessments for both exempt and non-exempt associates.


• Interfaces and coordinates with the DC Operations management team, to plan, implement and execute required training for DC Exempt and Non-exempt associates.

• Implements and/or develops training curriculum for various DC training programs, including preparing support materials, planning program format and coordinating/delivering presentations.

• Develop, initiate and coordinates follow-up procedures for the various training programs, to ensure all training objectives are achieved. Identifies and recommends areas (departments) that may need additional training and/or retraining.

• Manages and documents all training history for non-exempt and exempt associates, to include assessment documentation, retraining efforts and other necessary training documentation.

• Directly oversees the Associate training program, to include providing feedback to the Operations Team and Temp Agency management on performance of new hires and cross trained associates.

• Other duties/special projects as assigned.


• Leadership

• Influence

• Innovation

• Motivation

• Technical / Functional Competence

• Analysis and Judgment

• Developing People

• Coaching


• BS/BA in a related business area

• 2-4 years' experience in Distribution Operations, Human Resources, Training, including managing other Training Exempts and Trainer team

• 2-4 years of Exempt level training course facilitation

• Sound understanding of DC operations and DC merchandise flow

• Sound understanding of WMS/Retek system

• Strong/effective platform and group presentation skills

• Strong planning/organizational skills

• Effective interpersonal and communication skills; Spanish bilingual skills helpful


Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
Occasional Requirements: Job occasionally requires bending, kneeling, reaching, and lifting up to 10 pounds.
May also require occasional driving and/or traveling overnight for business functions or site visits.
This role requires full-time in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback.


Directly supervises 1 to 3 Training Supervisors and a team of 10 to 20 Ross and DMSI Associates across 2-3 shifts
May supervise Language Instructor

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.