DC Operations Manager

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!


Accountable for the production/distribution functions of assigned area(s). Manages and trains DC supervisory personnel to meet established production requirements of merchandise through the distribution center. Executes production plans that optimize turn time and expedite merchandise through the distribution center in an accurate, cost-effective manner. Responsible for developing and maintaining an open, engaging associate relations environment which remains issue free.

The base salary range for this role is $78,900 - $118,550. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

  • Manages staff to ensure timely and accurate processing and distribution of merchandise to stores
    • Responsible to ensure quality of work and maintain the accuracy and integrity of the production records, reports and numbers.
    • Establishes area objectives and coaches Area Supervisors to reach their team's productivity goals.
    • Acts as a troubleshooter to assist in resolving day-to-day problems, as well as long-term resolution planning.
    • Provides Area Supervisors operational guidance in organizing and prioritizing daily work and staffing needs to meet production goals.
  • Responsible for creating an effective team culture which recognizes individual and team performance, while maintaining an issue free environment in a demanding work environment.
    • Recommends, interprets, implements, and makes decisions to resolve conflicts according to company and Distribution Center guidelines and philosophies.
    • Coaches Supervisors on MAP...Managing Associate Performance.
    • Conducts regular staff meetings to keep Area Supervisors abreast of shifts in priorities and to keep communication open and continual.
  • Manages all administrative tasks and functions for responsible department(s).
    • Selects, motivates, and trains qualified supervisory staff. Partners with the Human Resource Department regarding reviews, interviewing, hiring, terminations, and corrective counseling within responsible area.
    • Researches inefficiencies in problem areas and makes recommendations in methods, procedures, or systems, to improve productivity & quality.
    • Guides and directs Area Supervisors in the administration of associate performance evaluations.
    • Maintains daily paperwork, such as time and production records.
  • Miscellaneous functions and responsibilities
    • Maintains safe and clean work areas.
    • Interfaces with senior DC leadership on production planning and staffing needs.
    • Attends daily shift production meeting to report projected volumes & issues to senior DC management

  • Communication
  • Interpersonal
  • Teamwork
  • Planning & Organizing
  • Drive Results
  • Collaboration
  • Analysis and Judgment
  • Leadership

  • Strong communications skills (both oral and written)
  • Minimum of 5 - 8 years management experience in a similar retail production/distribution environment.
  • Strong planning and organizational skills are necessary.
  • Excellent interpersonal skills are required.
  • Bilingual (Spanish) preferred.

  • Consistent timeliness and regular attendance is necessary.
  • Job requires ability to work in a warehouse environment, on a concrete floor all day.
  • No unusual physical requirements. Requires no heavy lifting, and nearly all work is performed in a comfortable indoor facility.
  • Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.
  • Job frequently requires sitting, handling objects with hands.
  • Job occasionally requires standing, bending, stooping, walking, pushing, pulling, reaching, talking, hearing (audio equipment), and lifting up to 10 pounds.
  • Vision requirements: Ability to see information in print and/or electronically.
  • This role requires full-time in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback.

  • 3-5 DC Area Supervisors, with up to 150 Hourly Associates
  • 1-2 Merchandise Expeditors


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.