Coordinator, Human Resources

GENERAL PURPOSE:
The Coordinator performs administrative and support services to Ross associates during their leave of absence (LOA) to ensure quality administration and associate experience in accordance with the laws and Ross policies. Responds to inquiries, ensures leaves, leave changes, and benefit information is accurate, entered in the PeopleSoft system, manages Inbox, voicemail, requests for pay and benefits, and other tasks to ensure smooth and efficient processing and a high level of customer service. Communicates with vendor, associates, and other business partners by phone and email. Focus on customer service, professionalism, job execution, and teamwork.

ESSENTIAL FUNCTIONS:
Leave of Absence Administration

  • Using systems such as PeopleSoft, Sedgwick ViaOne, Ross’s case management system and Excel, to process leave of absence transactions including; uploading and entering leave approvals, denials, benefit elections, and other data in PeopleSoft, making adjustments and corrections if necessary, generating new cases and letters, managing and responding to emails and voicemails.
  • Communicate with vendors and internal partners (Payroll, Benefits, HR Services, etc.) to ensure smooth administration and respond to inquiries
  • Provide customer service to associates and other clients who have questions
  • Explain Ross policies to associates regarding LOAs, ensure there know where to locate policies and procedures in the future
  • Gather critical data as requested (case notes, LOA dates, etc.) to support the company in its compliance efforts and defense of legal matters.
  • Provide reporting to help track and monitor the work of the Department
  • Cross-train and provide backup and support to other team members
  • May assist in evaluating leave of absence training and/or process improvements to be presented for department /store / district / region / and or company.
  • Personal development to include staying abreast of changes in company, state and or Federal guidelines, current on company training, and proficiency in systems and institutional knowledge.
  • Other duties as assigned
COMPETENCIES:
  • Drive for Results
  • Customer Focus
  • Communication
  • Teamwork

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

  • Bachelor’s Degree
  • Strong customer service and communication skills with excellent problem solving. Establish and maintain positive working relationship with internal and external partners.
  • Leave of Absence administration experience with federal and state laws related to Leave (Ex: FMLA, ADA, CA CFRA, Pregnancy, Military) preferred
  • Demonstrated ability to:
    • Work independently or with a team. Use thoughtful judgments on complex and sensitive issues
    • Learn and ask questions
    • Use on-line systems and databases as appropriate to support the work being performed.
    • Attend to detail with accuracy.
  • Good communication skills, both verbal and written, with diverse group of associates.
  • Working knowledge of Microsoft Office; proficiency with Excel and PeopleSoft
  • Familiarity with Payroll and HR systems.
PHYSICAL REQUIREMENTS
  • Requirements: Consistent timeliness and regular attendance. Job requires ability to work in an office environment, primarily on a computer. The job also requires sitting, standing, walking, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
  • Occasional Requirements: Job occasionally requires bending, kneeling, reaching, and lifting up to 10 pounds.
  • Vision requirements: Ability to see information in print and/or electronically.

SUPERVISORY RESPONSIBILITIES:

None
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