Change Management Specialist

GENERAL PURPOSE:


The Senior Specialist, Change Management will be responsible for supporting all aspects of change management for key business initiatives – including stakeholder engagement, impact assessment, communications, training and sustainability activities. This role will have a significant focus on several of the company’s key initiatives that may include technology, process and organizational change. This individual in this role will analyze and synthesize data to assess and interpret change impact and readiness; communicate key change management metrics and updates to stakeholders; support development of enterprise dashboards and heat maps. Additionally, this role will be a contributor to the enhancement of Ross’s overall change management capabilities.


ESSENTIAL FUNCTIONS:


Change Management Delivery

  • Assess the impact of change on organizations, using assessments of organizational culture, performance, and readiness for change.

  • Collaborate with key stakeholders to develop and execute change management plans

  • Create actionable deliverables to facilitate change, including communications plans, sponsor roadmaps, training plans, resistance management plans, and sustainability plans

  • Identifies obstacles to change and recommends mitigation activities

  • Partner with key stakeholders to plan, prepare, and develop key messages and communication and engagement materials

  • Support the development and delivery of training and enablement activities

  • Define sustainment plan with the project team to enable “stickiness” and accountability

  • Measure, and monitor success metrics for change progress, outcomes and sustainability; including adoption, utilization, proficiency, benefits realization, performance

  • Manage any ad hoc analysis requests related to impact, readiness and stakeholder data.

  • Partner with project management team to manage day-to-day operational aspects of change management for projects and support efforts to deliver on schedule, on budget, and on scope

Center of Excellence
  • Use the established change management framework and toolkit to provide change management delivery support. Help drive continuous improvement to enhance tools, templates and best practices

  • Support development of enterprise views of organizational change data; deliverables may include heat maps (impact, readiness, risk) and adoption/utilization outcomes that demonstrate change management value

Change Management Capability Maturity

  • Support development of a maturity model and ongoing organizational assessments that help drive change capability maturity and growth

  • Coordinate change management workshops and other engagement methods to advance internal knowledge and abilities, including change leadership mindsets and behaviors

COMPETENCIES:
  • Problem Solving

  • Communication/Listening

  • Organizing

  • Interpersonal Savvy

  • Drive for Results

  • Planning

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
  • Bachelor’s degree required

  • Prefer 2-3 years post college experience (preferably in consulting, project or change management, communications or training)

  • Excellent communication skills (written and presentation)

  • Ability to relate to all kinds of people and build effective relationships; strong EQ

  • A detail-oriented approach – must pay close attention to the details and have the drive to get things right

  • Strong organizational skills

  • Ability to cope with pressure and changing priorities

  • Trustworthy with confidential information

  • Ability to work independently and exercise independent judgment

  • Analytical ability - able to synthesize data, be able to error check and reconcile own work Strong MS Excel, PowerPoint, and Word skills, as well as ability to learn training applications (e.g. Articulate, Storyline, InDesign)

PHYSICAL REQUIREMENTS/ADA:
  • Requirements: Consistent timeliness and regular attendance. Job requires ability to work in an office environment, primarily on a computer. The job also requires sitting, standing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

  • Occasional Requirements: Job occasionally requires bending, kneeling, reaching, and lifting up to 10 pounds. May also require occasional driving and traveling overnight for business functions.


SUPERVISORY RESPONSIBILITIES:


None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.


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