Business Analyst

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

  • Success. Our winning team pursues excellence while learning and evolving
  • Career growth. We develop industry leading talent because Ross grows when our people grow
  • Teamwork. We work together to solve the hard problems and find the right solution
  • Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.


The Business Analyst serves as a key interface between the business groups teams and IT. A key component is responding to inquiries from the Distribution Center (DC) systems users on functional and technical features. In addition, the position is responsible for gathering user requirements, creating functional requirements, assisting in the development process, ensuring the system meets the functional and user interface specifications, and guiding the business through use of the application.


• Systems Support

o Understand business processes within the DC and how systems enable the business processes.

o When issues and/or outages occur, perform troubleshooting, provide support, and send communications to help resolve issues.

• Project Management

o Gather and document project risks and provide recommendations to project leadership or management on longer-term solutions.

o Gather and document project status updates from responsible parties and present to project leadership or management.

o Collect and consolidate data from responsible parties to be used for reporting and dashboard creation.

• Information Management

o Create and analyze process flow documents of diverse scope by networking with users.

• Relationship Management

o Develop partnership acting as a liaison between technical and business teams to understand, troubleshoot, interpret and advise on technical questions or business use cases.

o Document functional and other requirements based on customer or business partner feedback on moderately complex projects.

• Development Lifecycle

o Manage meetings, issue resolution, escalation, etc. for the project team during the design and build phases of moderately complex projects.

o Develop the understanding of strengths/limitations of various tools and technologies available.

o Allocate documentation activities to members of the team and self of all test-related deliverables including test approach, test scenarios, test cases/conditions, test scripts, and test results

o Drive test execution throughout all phases of testing (i.e. unit, end-to-end, integration, performance, operational readiness, user acceptance.) for small to moderately complex projects.

o Suggest alternate methods of data gathering and/or data presentation.

• Technical Operations

o Collaborate with key stakeholders to define the release and deployment plans.

o Lead post deployment validation as instructed by project leadership or management.



• Building Effect Teams (for managers of People and Projects)

• Developing Talent (for managers of people only, N/A for this role/level)

• Collaboration


• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict


• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility

With particular emphasis on the following specific position-related competencies:

• Analysis and Judgment

• Technical Competence with data gathering

• Customer Service

• Interpersonal Effectiveness


• Bachelor's Degree with a concentration in Business, Economics, Finance or Computer Science, or an equivalent diploma

• 3-5 years' experience in the IT field or equivalent work experience

• Ability to understand and apply instructions or suggest alternate proven methods to move projects forward

• Ability to follow established practices, policies and procedures

• Ability to build stable working relationships

• Strong communication skills

• Very strong understanding of productivity suite software (i.e. Microsoft Office)

• Strong analytical skills

• Able to create simple to complex analytical solutions

• Ability to take an abstract analytical problem and break it down into actionable tasks


This position requires the ability to work in an office environment, including using a computer, attending meetings, working as part of a team, and the ability to communicate with team members and others. Regular attendance also is a requirement of the position.

Requires ability to frequently walk throughout distribution centers (approx. 2 million square feet in size) to observe and support users.

Requires ability to ascend/descend stairs.

Requires frequent standing and walking for lengthy periods of time.

Requires ability to hear/communicate in a noisy environment.

Occasional Requirements: Job occasionally requires bending, kneeling, reaching, and lifting boxes up to 50 pounds.

This role requires regular in-office presence, including attending in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work. #LI-Hybrid




This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.