Analyst, Shortage Control (Systems)

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

  • Success. Our winning team pursues excellence while learning and evolving
  • Career growth. We develop industry leading talent because Ross grows when our people grow
  • Teamwork. We work together to solve the hard problems and find the right solution
  • Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.


The Shortage Control Analyst is responsible for analyzing and reporting shrink results. Key responsibilities include: Assisting in the analysis of all shrink-related initiatives, providing ROI analysis for current and new shortage initiatives and pilots, developing new shrink reports for business units, conducting in-depth data analysis to identify root causes and recommend alternative actions based on logical assumptions, and running reports to track program progress and identify process and systemic shortage opportunities. Finally, the Analyst will be expected to attend local store inventory events to gain a deep technical understanding of the store and vendor count processes and systems, becoming an expert in how Physical Inventories are executed.

The base salary range for this role is $75,700 - $113,650. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.


• Manage databases and report information and statistics on shortages and the measures to reduce and eliminate shortage.

• Perform ROI analysis based on various current and proposed shortage initiatives. Current initiatives include store protection specialists, merchandise protection equipment, shipment of high-security merchandise.

• Conduct in-depth data analysis to identify root causes of shrink concerns and communicate findings to field and corporate business partners.

• Run Optimal analysis after each physical inventory to determine the type and quantity of tags needed to improve shrink.

• Build cubes, reports, and dossiers using Microstrategy Self-Service to report information and statistics on shortages and the measures to reduce and eliminate shortage.

• Conduct ad hoc analysis requests from all departments.

• Attend local store inventory events

• Produce monthly Shortage Control reports. Provide actionable feedback and reports to field operations. Partner with cross-functional groups to develop best practices.

• Cross-train with other shortage team members to prepare and distribute various shortage reports for backup reporting needs. Be able to provide actionable feedback and reports to field operations. Partner with cross-functional groups to communicate exceptions and findings.



• Building Effective Teams

• Developing Talent

• Collaboration


• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict


• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility

With particular emphasis on the following specific position-related competencies:

• Results Driven

• Customer Focus

• Problem Solving/Technical Competence


• Accounting, Finance, or Business Degree preferred

• 2+ years of experience in financial / business analysis (retail experience preferred)

• Strong analytical skills with a data-driven approach to solving problems with large data sets

• Attention to detail with a high degree of accuracy in work output

• Excellent customer service skills and ability to problem solve on the spot

• Strong fundamental business skills - must be Excel and PowerPoint advanced. Power BI

knowledge is highly desired.

• Prioritize multiple competing projects under tight deadlines

• Financial (including ROI analysis) and statistical modeling skills

• Retail store experience and/or working with field organization preferred

• Good oral and written communication skills


This role requires regular in-office presence, including attending in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work. #LI-Hybrid




This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.