Analyst, Merchant Operations

Merchant Operations Analyst


About Ross Stores:

Ross Stores, Inc. is an S&P 500, Fortune 500 and Nasdaq 100 (ROST) Company headquartered in Dublin, California, with fiscal 2019 revenues of $16 billion. The Company operates Ross Dress for Less® ("Ross"), the largest off-price apparel and home fashion chain in the United States with 1,546 locations in 39 states, the District of Columbia and Guam. The Company also operates over 259 dd’s DISCOUNTS® locations in 19 states that feature a more moderately-priced assortment of first-quality, in-season, name brand apparel, accessories, footwear and home fashions for the entire family at everyday savings.

The company’s merchandise mix and assortments are constantly evolving as merchants and planners focus on what customers want to buy and respond by delivering great discounts on a wider variety of name brand merchandise. With its solid management team, proven off-price concept, strong cash flow and return on equity, Ross is ideally positioned to successfully execute its growth strategies.


At Ross you will find:

  • A career that fits you
  • Teamwork
  • Amazing culture and people
  • Big company with a family feeling
  • Customer focus


Are you ready for the next big move in your career? We look forward to hearing from you!


The culture demands hands-on, close engagement at all levels, and the ability to think and act strategically. Within this culture, there are many opportunities to attain and even exceed personal goals quickly while partnering with professionals across multiple categories. This creates a win-win culture with a rigorous standard of performance for everyone. 


Structured for growth and profitability, individuals are measured on performance rather than process. What this yields is an environment that is invigorating and offers a clear, compelling reward system for the team. 


Additional information is available at:




About this job:

The Merchant Operations Analyst will assist with maintenance of key department documents and reporting. Work closely with the Manager, Merch Ops and leadership team to transform data into critical information and knowledge. Create, conduct and deliver standardized and ad hoc reports to support business needs. The Analyst position will be responsible for maintaining and updating established templates and delivering according to the team calendar as well as building new reports and templates to support ad-hoc questions as they relate to the operational side of the business. Work on projects, track/deliver/monitor/report on milestones, data visualization, reporting insights that directly impact the project or business. Perform data analysis using disparate sources of information to report on key metrics and health of the business. This individual needs to be a good communicator and have strong technical/functional skills.


  • Use Excel tools to produce relevant reports for all levels of the organization based on the project or ad hoc request. Analyze data to identify trends and root causes in merchant controlled processes. Summarize and prepare findings for both executive and operational team use.
  • Perform ad hoc data pulls and analysis to solve one-off data inquiries. This includes using existing reporting tools (e.g. RDW) as well as learning potentially new tools.
  • Support the business in understanding and assessing new tools and reporting needs for the Merch Ops team. This includes determining ways to improve existing tools and reports, create job aides to support report use, and provide ideas for what new insights and analytics are needed.
  • Identify opportunities to improve the end-to-end reporting process. Look for ways to improve the speed and quality that information is pulled and delivered. Partner with the Manager to implement changes, as needed.
  • Identify opportunities to improve the end-to-end reporting process. Look for ways to improve the speed and quality that information is pulled and delivered. Partner with the Manager to implement changes, as needed.
  • Deliver accurate and timely pre-established Daily/Weekly/Monthly reporting to the organization
  • Communicate exceptions when necessary (e.g., publish a summary of key callouts from multiple reports)
  • Maintain/update existing job aids

Desired Skills and Qualifications:

  • Bachelor’s degree

  • Strong excel and analytical skills
  • Retail Merchandising and reporting Skills
  • Business acumen - demonstrated understanding of quality standards relative to analysis of data and statistics in a retail environment.
  • Clear and concise communication skills
  • Impeccable attention to detail

  • 1-2 years’ experience in retail