Senior Specialist, Field Communications

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

Responsible for developing and maintaining all internal field and store communications, policies, and procedures in a clearly defined voice and brand as well as managing the distribution and timelines of communications in a variety of formats. A successful Sr. Specialist is a passionate advocate for the field and their success, and uses that passion as the lens through which communication strategy is developed and implemented. Project management, relationship building, and the ability to influence upward are key skills required for this role.

The base salary range for this role is $75,700 - $113,650. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS:

Field Communications and Advocacy

• Creates, reviews, edits, and improves content for all written communications to meet the needs of various departments within the Company (guides, manuals, tasks, memos, emails, etc.)

• Develops and implements communication strategies for, and communicates the rollout of, new programs or processes to stores for efficient adoption

• Responsible for communications and projects, of higher scope, to our field leaders

• Advises business partners on appropriate communication strategies and makes recommendations on most effective vehicles

• Works cross-functionally with various business partner teams; acts as a liaison between the field and corporate departments

• Helps influence and negotiate timing of field communications

• Responsible for holding business partners accountable for providing appropriate content and adhering to Communications timelines and overall strategy

• Maintains appropriate voice for each targeted audience in all communications to support the Ross cultural experience. Models the Ross and dd's values-driven voice of leadership

• Proactively seeks feedback to improve communications and visits stores to evaluate effectiveness

• Supports event planning and execution for annual District Manager and Field Leadership meetings

• Designs and produces quality written and visual communications to meet the needs of the Operations group (manuals, store meeting agendas, task management communications, quick guides, etc.)

• Develops strong relationships with field partners and leverages those relationships to ensure communications are high impact, accurate, and relevant

Project Management and Administration

• Responsible for preparing and publishing all types of communication for all stores (i.e. gathers technical information, researches procedures, layouts and images)

• Manages assigned projects to ensure that internal procedures such as schedules, proof readings, printing approvals, and job archiving have been properly completed

• Responsible for maintaining documentation updates with indexing and tracking systems

• Proactively identifies team process improvements

• Maintains calendars for milestones and releases for annual, quarterly, monthly and weekly communications

• Seeks feedback and obtains consensus from project initiation through final product approval

• Proposes communications solutions to senior management effectively. Strong verbal communicator

• Responsible for preparing and publishing all types of communication for all stores (i.e. gathers technical information, researches procedures, layouts and images)

• Manages assigned projects to ensure that internal procedures such as schedules, proof readings, printing approvals, and job archiving have been properly completed

COMPETENCIES:

• Customer Focus

• Planning/ Time Management

• Process Management

• Relationship Building

• Problem Solving

• Communication/ Informing

• Dealing with Ambiguity

• Project Management

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Bachelor's degree in business, communications, or another related field.

• 5-7 years of experience in relevant field

• Solid written and verbal communication skills; experience in creating engaging communication vehicles that drive understanding and execution from the end user

• Seasoned communications professional with strong business writing and project management skills, with a high level of attention to detail

• Ability to interact professionally and effectively present information to all levels within the team and organization

• Ability to negotiate and influence cross functional partners and leadership

• Strong project management history; proven ability to execute multiple projects simultaneously while managing shifting priorities and delivering quality results

• Advanced PC Skills, Microsoft Office Applications, Publisher, Adobe Suite; experience with task management software a plus

• Ability to identify communication solutions and work on projects with higher scope and complexity using advanced PC skills

• Enthusiastic, positive, creative, self-motivated, open to feedback

PHYSICAL REQUIREMENTS/ADA:

Job requires ability to work in an office environment, primarily on a computer.

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

Consistent timeliness and regular attendance.

Vision requirements: Ability to see information in print and/or electronically.

Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; travel or other inconveniences have advance notice; involves occasional exposure to demands and pressures from persons other than immediate supervisor.

This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work. #LI-Hybrid

SUPERVISORY RESPONSIBILITIES:

None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.