Director, Field Communications

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

The Director of Field Communications is responsible for developing effective partnerships with cross-functional business partners to effectively gatekeep and implement all field communication strategies and tactics. This position also provides leadership and support for all processes associated with organizing annual large-scale meetings.

This is a hands-on role, which requires an understanding of Store Operations and cross-functional collaboration in order to develop field communication. This role will be responsible for directly supervising others including but not limited to a Sr. Manager, Manager, and Lead positions.

The base salary range for this role is $128,300 - $241,850. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS:

• Maximize efficiency by aligning, resourcing and identifying opportunities to create synergies across work streams; standardizing and increasing efficiency of current communication practices by providing more structure and identifying the best vehicles for each audience.

• Gatekeeps communication and initiatives for stores, ensuring communication and programs are communicated in a way that is consistent with company culture and drives increased focus on the messaging.

• Responsible for leading and evolving the best use of store communications tools like task management and the internal Sharepoint site to ensure consistent operational execution.

• Collaborates with various cross-functional leadership and team members in the development of external and internal communication strategies for key strategic initiatives. This includes creating, managing, editing and approving all field communications to ensure communications maximize the ability for stores to execute operational direction easily and quickly.

• Interfaces with and presents up to all levels of management (President, Vice Presidents, District Managers and stores).

• Provide support for the teams, as well as creative input and oversight to plan and execute large scale meetings including, but not limited to:
o Research and negotiate vendor services, ensuring the best quality and value while staying within budget guidelines and adhering to corporate standards
o Work with committees and various staff to develop a program for events; including speakers, topics and timing
o Researches, writes, edits, and catalogues remarks, and prepares speeches and presentations that will be delivered by Executives
o Develop and manage budgets to ensure expenses are kept within established parameters

COMPETENCIES:

• Building Effective Teams

• Ensures Accountability & Execution

• Developing Talent

• Manages Conflict

• Collaboration

• Business Acumen

• Leading by Example

• Plans, Aligns & Prioritizes

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Achieves organizational results by encouraging the contribution of others; a positive team player who acts with a sense of urgency and leads by example; sets and communicates clear goals.

• Proven ability to lead cross-functional teams, work independently, use good judgment, prioritize work to meet established deadlines and changing situations, function effectively under deadline pressure, and fulfill assignments on schedule.

• Strong analytical, critical thinking, project management, and problem recognition, avoidance, and resolution skills.

• Excellent written, verbal, interpersonal communications, active listening and political acumen skills.

• Able to recruit and retain talented individuals; recognizes and addresses individual development opportunities.

• Proven experience in managing teams including ability to provide direction, understand resource capability and successfully drive results working with direct reports, business partners and/or external resources

• 5+ years of experience leading the development and execution of key operational and strategic functions with a retailer preferred

• MBA strongly preferred

• Proficiency in Microsoft Office with strong PowerPoint and Excel skills

PHYSICAL REQUIREMENTS/ADA:

Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.

This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work. #LI-Hybrid

SUPERVISORY RESPONSIBILITIES:

Senior Manager, Manager, Lead, Supervisor

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.