Analyst, Crisis Response

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:
The Ross Investigative and Safety Center (RISC) is located at our Dublin, CA Corporate Campus and operates 24 hours a day, 7 days a week and 365 days a year.

The RISC is a Global Security Operations, Crisis and Communications Center that operates as the central point of intelligence, threat analysis/response and crisis communications for the company. We monitor, analyze, respond, and communicate global threats, natural disasters, severe weather events, travel safety, and operational security developments that may affect the operations at Ross and/or our dd's brand.

An Analyst is excellent at assessing emerging situations and life safety threats, while making sound and split-second decisions to ensure an effective response. The scope of responsibility will include geopolitical and reputational risk, terrorism, social and political activism, crime and fraud, political stability, economic uncertainty, cultural and societal trends and risks.

Analysts use advanced analytical skills and/or subject matter expertise to coordinate global crisis response actions and build critical updates and communication for our senior executives.
Manage complex decisions, tasks and arising situations in the moment with little to no direct oversight; using leadership as escalation points and deciding when to notify leadership during overnight hours
Analysts perform critical day-to-day functions and support several highly complex programs, to include:
o Monitoring intelligence platforms and highly sensitive company databases
o Conduct open source research, analysis and response actions needed
o Coordinate company-wide resource deployments to high-risk areas (i.e., police, security guards, mobile security stations, international assistance and security protection services, etc.)
o Intake, triage and respond to Site alarms and incidents (deploying resources for burglaries, robberies, etc.)
o Ensuring safety of travelers globally, to include coordinating security assessments, deploying resources when needed and conducting pre-trip advisories
o Leading critical training and awareness initiatives as emerging trends form (i.e. phishing processes, missed deposits, etc.)

In addition, you will be responsible for some of the concentrations below.

The base pay range for this role is $30.43 - $45.50. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS:
Concentration

• Crisis & Communications

• Threat Response Program

• Guard Deployments

• Predictive Intelligence

• Social Media & Communications Channel Monitoring

• Weather Monitoring/Support

• Safe Traveler Support; Monitoring Global Threats/Potential Traveler Impact

• Technology Enhancements
Maintaining a Safe & Secure Environment

• Creates, reviews, edits, and improves content for communications to recap safety related incidents to field and business partners

• Effectively executes the Crisis Management Program by compiling and providing intelligence from remote monitoring, technology and media sources timely and accurately

• Works cross-functionally with various business partner teams; acts as a liaison between field and corporate departments

• Responsible for holding business partners accountable for providing appropriate updates and adhering to processes during large scale crisis events

• Maintains appropriate voice for each targeted audience in all communications to support and model the Ross and dd's values
Developing Great Teams & Partnerships

• Develops strong relationships with field partners and leverages those relationships to ensure communications are high impact, accurate, and relevant

• Proactively seeks feedback to improve communications by collaborating with peers and leadership

• Provides recommendations based on predictive intelligence and historical data to senior leadership
Perform other responsibilities and projects as assigned.

• Perform special projects and research as conditions warrant

COMPETENCIES:
People

• Collaboration
Self

• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict
Business

• Plans, Aligns and Prioritizes

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• BA degree is desired, preferably in Criminal Justice, International Relations, Communications, , or Business

• Masters degree preferred

• 3 - 5 years of relevant work experience preferred

• Proficiency in and knowledge of computer software including MS Office (Outlook, Word, Excel, and PowerPoint)

• Ability to interact professionally and effectively present information to all levels within the team and organization

• Enthusiastic, positive, creative, self-motivated, open to feedback

• Excellent written and verbal communication skills

• Excellent analytical skills and demonstrated ability to solve problems

• Must demonstrate the ability to be flexible and adapt to changing priorities

• Excellent organizational skills, detail-oriented

• Maintains confidentiality concerning all information and projects

PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires full-time in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support and/or feedback.

SUPERVISORY RESPONSIBILITIES:
None

DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.