Supervisor, On-Site Representative

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:
Supervisor, Store Execution, (On Site Representative) [Quality Audit] oversees a team of On-Site Representative (OSR) responsible for validating that the quality of fixtures and fixture installation is to standard, for store projects, including new stores, remodels, capacity expansions, and special initiatives. This role provides leadership for in-store quality assessment and evaluation to ensure that fixture vendors and installation vendors meet functional requirements. The Supervisor is accountable for optimizing assessment and evaluation processes and aligning team activities with overall project schedules and milestones.
The Supervisor plays a critical role in ensuring efficient, cost-effective assessment and evaluation through strategic planning, data analysis, proactive risk mitigation, and strong team development, under the direction of the Director, New Store Operations.

The base salary range for this role is $77,900 - $117,050. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS:

• Leads and develops a team of On Site Representatives responsible for validating fixture and installation quality, ensuring timely and accurate execution of evaluation activities.

• Drives evaluation strategy and continuous improvement initiatives to enhance cost effectiveness and reduce communication lead times.

• Establishes clear communication protocols with cross-functional partners (Fixture Design, Store Planning, Execution, Finance, Store Operations) to align evaluation timelines with project milestones, and provide timely detailed recaps of findings.

• Oversees the end-to-end evaluation and assessment process.

• Tracks and reports evaluation metrics, budget variances, and completion status. Assigns stores to be evaluated and facilitates travel planning.

• Leads weekly team meetings to review recaps, monitor status updates, share lessons learned, and align on shifting project needs or resource priorities.

• Supports the development of standard operating procedures, training materials, and tools to streamline design processes across the team.

• Mentors and coaches team members; identifies training opportunities and provides ongoing feedback to ensure professional growth and performance excellence.

• Performs other duties as assigned.

COMPETENCIES:

• Communicates Effectively

• Ensures Accountability and Execution

• Plans, Aligns, and Prioritizes

• Collaboration

• Manages Conflict

• Leads by Example

• Organizational Agility

• Business Acumen

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• BA/BS degree required.

• 3-5 years of experience

• Strong organizational skills, project management skills, and attention to detail

• Strong communication and collaboration with business partners and stakeholders

• Proficient in Outlook, Excel, PowerPoint, and Smartsheet

• High comfort level working in ambiguous, rapidly changing environments

• Outstanding work ethic; displays a high sense of urgency to resolve issues quickly and efficiently

PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.
Requires the ability to respond quickly and accurately to urgent requests for support on weekends, early mornings and evenings, during the new store opening process.
Requires valid driver license with REAL ID, valid passport, ability to rent a car, ability to safely drive a car to visit stores and vendors, ability to travel by airplane to visit stores and vendors.
Willing and enthusiastic to travel approximately 75% of the time, by airplane and car, to stores and vendors across the United States. Resides within driving distance of a major airport. Occasional travel to Puerto Rico and China.

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SUPERVISORY RESPONSIBILITIES:
On Site Representative

DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.