Lead, IT Applications

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

The Lead, IT Applications - Marketing Technology will provide hands-on technical leadership for the implementation of our Marketing Technology ecosystem. This role is responsible for executing projects that employ both new and established technologies and solutions to address business requirements. They will collaborate with the Business management, IT teams, and vendor teams to deliver necessary changes to support the desired roadmap. Furthermore, the IT Lead works closely with the business stakeholders to review system needs and support throughout the process from concept to implementation.

This role will be responsible for coordinating with developers, vendors/SIs, and ensuring high-quality delivery of solutions. The Lead will ensure that business requirements and designs are translated into scalable, secure, and maintainable solutions.

In this position, the IT Lead is expected to have a strong foundation in both functional and technical skills.

The base salary range for this role is $109,900 - $187,450. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS:

• Lead the activities of providing new capabilities and driving value from existing capabilities for Marketing and Customer Analytics platforms.

• Translate business requirements, solution architecture and design documents into technical requirements and actionable tasks for development teams.

• Recommend, design, and oversee development of application solutions. Work with senior members of the IT organization to create and enforce architectural standards. Ensures architectural integrity within the enterprise.

• Be the technical resource across multiple platforms and systems. Review code/ configuration, integration workflows, and data pipelines to ensure quality and compliance with standards.

• Understand how the different application components will need to interact with each other for moderate to highly complex projects. Provide guidance to the team in development of integration components and data pipelines. Ensure seamless integration between retail systems, marketing and analytics platforms.

• Oversee configuration and customization of MarTech platforms. Validate processes to ensure that detailed designs match high level designs and are traceable to requirements in the functional specification for moderate to highly complex projects.

• Work closely with vendor technical teams and SI partners, reviewing deliverables and resolving issues. Act as the primary technical escalation point during delivery.

• Drive adherence to approved architecture, data security, compliance (GDPR/CCPA), and enterprise IT standards.

• Support the test execution throughout all phases of testing (i.e. unit, end-to-end, integration, performance, operational readiness, user acceptance.) for projects.

• Support on the creation of implementation deliverables: training plan, training schedule, job aids, transition support, etc.

• Support setup of deployment pipelines, execution of release and deployment plans with all stakeholders.

• Advise, review, and drive the creation of project status reports by members of the project team and self.

• Identify and design solutions for automation, optimization, and innovation.

• Mentor internal developers and offshore teams to build technical capability.

• Support operations to resolve incidents in Production. Work with vendors on enhancements and issues/ defects.

COMPETENCIES:

People

• Building Effective Teams

• Developing Talent

• Collaboration
Self

• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict
Business

• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility

With particular emphasis on the following specific position-related competencies:

• Problem Solving

• Dealing With Ambiguity

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Bachelor's degree or equivalent experience.

• 7-10 years of IT experience, with at least 4+ years in IT lead roles.

• Strong hands-on experience in Marketing technologies and related platforms.

• Strong analytical and problem-solving skills. Demonstrated track record leading technical application projects.

• Proven track record in data integration/ APIs, data pipelines/ ETL, and customer analytics solutions.

• Strong understanding of source code management and software delivery tools and practices (DevOps, CI/CD pipelines, and cloud/ SaaS development)

• Good understanding of project management discipline. Able to supervise internal developers, analysts, consultants, non-technical business resources, and external vendor resources.

• Solid knowledge of data privacy, security, and consent management principles.

• Strong problem-solving skills, attention to detail, and ability to lead technical discussions.

• Experience in working with global development teams and managing vendor deliverables.

• Excellent verbal and written communication skills.

• Retail experience preferred.

• Certifications (preferred but not required) - SAFe/Agile, Marketing platforms, Privacy, etc.

PHYSICAL REQUIREMENTS/ADA:

Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, and client support. However, this role can perform duties effectively using a combination of in-office and remote work. #LI-Hybrid

SUPERVISORY RESPONSIBILITIES:

N/A

DISCLAIMER:

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.