IT Manager I (Merchandising)

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

The IT Manager I is responsible for ensuring the successful completion of complex Merchandising projects and issues where he or she will determine methods and procedures to solve business problems. As a Product Manager on merchandising projects, translate business needs into system requirements and drive delivery with ownership of the overall IT solution. Lead a team of business analysts and Product Management Analysts as they work with business stakeholders and technical resources to groom and prioritize requirements backlogs and ensure alignment to key business objectives and milestones. They will coordinate with other resources both internal and external, and provide insight and leadership as required to deliver to commitments. Areas of focus include business analysis, Test planning & execution, User story development, user support, Test Case development, information management, relationship management, development lifecycle, technical operations, documenting requirements, vetting estimates, and project management activities.

The base salary range for this role is $114,300 - $195,000. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONs:

• Lead a team of business analysts, application analysts, Visual Designers, and UX Designers to support large IT initiatives

• Lead a team of testers to develop & execute Test Strategy, Test Cases, & Test Scrips

• Act as Product Manager or Lead Business Analyst for merchandising IT projects including large initiatives; manage portfolio product backlogs, resource, scope and timeline commitments

• Work with business partners to assess value and develop business cases associated with new capability requests and then prioritize against existing demand for delivery on key projects

• Act as liaison for all IT related issues for the Merchandising department and other related businesses

• Work with Business and IT Support teams to troubleshoot and resolve production issues

• Manage Merchandising business facing projects and day to day production issues.

• Manage technical and business IT resources and provide guidance and direction for career growth.

• Leverage personal knowledge, experience and skills; throughout project lifecycle, to guide teams in estimation, design, delivery and production support activities.

• Develop materials and deliver / present to senior leadership

• Provide inputs to portfolio leadership to develop strategic IT plan and organization plan to deliver. Coach and develop resources as necessary.

• Partner with the business and Merchandising portfolio leadership to manage business demand

• Partner with other IT departments on delivery of support and projects.

• Outstanding verbal and written communication skills, outstanding listening skills

• Able to articulate issues, build consensus around recommendations, and define next steps

• Develop action plans, schedules, budgets, status reports and other management communications intended to improve the status of relevant releases.

• Professional presence and appearance

• Exhibits a "sense of urgency" relative to resolving issues

• Team oriented, yet able to work independently; very self-motivated

• Lead a team of business analysts, application analysts, Visual Designers, and UX Designers to support large IT initiatives

COMPETENCIES:

People

• Building Effective Teams (for managers of People and Projects)

• Developing Talent (for managers of people only, N/A for this role/level)

• Collaboration
Self

• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict
Business

• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility
With particular emphasis on the following specific position-related competencies (List 3-4 additional competencies not reflected in the Competency Model above) :

• Dealing with Ambiguity
• Customer Focus

• Problem Solving
•

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Undergraduate degree in information systems, business administration, or a related technical discipline preferred

• 5+ years of managing and delivering projects.

• Demonstrated experience partnering with business teams to translate pain points or opportunities into capability needs with targeted, measurable outcomes, preferably in a Product Manager, Product Management Analyst, or similar
role

• Demonstrated experience in the development and prioritization of business requirements, coordination of business testing, and partnering with delivery teams for business programs/projects

• Demonstrated experience in delivering custom development projects using an iterative, incremental delivery methodology such as Agile processes

• Ability to work with teams that are geographically distributed and work across different time zones

• Broad systems knowledge of major retail applications, with demonstrated depth with core merchandising systems

• Strong interpersonal skills with the ability to work effectively in a matrixed organization

• Ability to work with teams that are geographically distributed and work across different time zones

• Motivated by the desire to make a difference in the business, to work with a highly talented set of peers, and to work on interesting projects

• Prior support experience, preferably in Merchandising domain

• Strong analytical ability, business acumen, judgment and problem-solving skills

• Excellent troubleshooting skills

• Excellent communication skills (verbal and written) to all levels of the organization

• Ability to facilitate and train team members

• Some travel may be required

• Nice to have: Experience in either MDM platforms, merchandise hierarchy transformation, Global Trade Management, Product Lifecycle Management

PHYSICAL REQUIREMENTS/ADA:

Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work. #LI-Hyrbrid

SUPERVISORY RESPONSIBILITIES:
n/a

DISCLAIMER:
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.