Talent Support Manager

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!


The DC Talent Support Manager will be responsible for defining the strategy for creating a best in class Ross' DC Candidate and Associate experience and culture. This position involves building an environment where Ross Associates can reach their full potential, measuring employee engagement, and championing initiatives that make Ross DCs a great place to work. In addition, this position will serve as the change management and communications specialist for Ross Distribution Centers by creating and implementing communications and change strategies focused on driving awareness around strategic initiatives, improving employee engagement, and building a strong Associate culture.


  • Creating and managing Ross DC's Associate Experience:
  • Use in-depth interviews and other selected tools/methods to continuously develop an understanding of the current culture, values, behaviors, leadership capabilities, and related organizational infrastructure at Ross DCs
  • In partnership with Sr. Director and HRBPs, create a defining vision for the Ross DC Associate experience focused on moments across the DC Associate journey, which incudes, defining, implementing, and managing a comprehensive Associate experience strategy that can be sustained as Ross grows
  • Build and champion a DC culture by building programs and experiences that make Associates feel valued
  • Develop and manage new processes and initiatives to drive Associate engagement and retention
  • Creating and managing Ross DC's Candidate Experience:
  • Define and update as needed, Ross Distribution Centers' Associate Value Proposition and Employer Brand in the market focused on engaging candidates during key moments of the talent acquisition process
  • Partner internally and externally to create content to showcasing work at Ross DCs to attract high quality candidates and create a strong sense of culture and community
  • In partnership with DC Talent Acquisition, build, operationalize and execute a strategy to communicate Ross DCs' EVP to candidates throughout the recruiting process
  • Change Management & Communications
  • Lead change management initiatives by building strong partnerships with cross functional teams and applying best practice program techniques, including risk management, business case tracking, & continuous stakeholder engagement
  • Develop and execute change management strategies that maximize employee adoption and engagement while minimizing conflict and discomfort with change
  • Develop a communications strategy with the goal of increasing employee engagement and improving sentiment
  • Develop close partnerships with key stakeholders to develop communications that align to business priorities
  • Design and deploy quarterly Associate engagement surveys across Ross DCs to actively monitor Associate sentiment
  • Define key metrics and measurement frameworks measuring the success of all Associate experience initiatives

  • Drive for Results
  • Plans, Aligns, and Prioritizes
  • Analysis and quality decision making
  • Ensures Accountability and Execution
  • Collaborates and builds relationships
  • Organizational Agility
  • Manages Conflict
  • Business Acumen


  • BS/BA required in HR, business, or relevant field
  • 5-8 years of experience in a people and culture or talent branding focused role at a large organization
  • Experience independently driving HR strategy and developing employee engagement initiatives at scale
  • Hands on experience developing communications strategies
  • Demonstrated self-starter with the ability to own strategic initiatives from start to finish
  • Ability to translate high-level strategies into effective culture and experience initiatives that drive value for Ross
  • Demonstrated change management expertise, with a track record of managing business transformations or change initiatives
  • Deep knowledge of corporate and or employee communications strategies, tools, and methodologies
  • Highly effective at distilling complex content into concise and engaging communications
  • Able to influence without direct authority
  • No task too small mentality, with the drive to follow through on every initiative and ensure that projects meet each deadline, budget commitment, and milestone
  • Demonstrated consulting skills with the ability to quickly pivot to changing organizational needs
  • Expertise around the talent acquisition process and ability to identify key opportunities to engage candidates
  • Understanding of or willingness to learn the intricacies of life working in a distribution center environment
  • Passion for building a best in class culture and delivering engaging Associate experiences


Job requires ability to work in an office environment, primarily on a computer.

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

Consistent timeliness and regular attendance.

Vision requirements: Ability to see information in print and/or electronically.

Some travel required


None at this time


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.