Systems Administrator (Service Delivery Lead)


The Systems Administrator/Service Delivery Lead is an experienced IT professional with Project Management and IT infrastructure delivery experience. The role assumes overall accountability for IT infrastructure services and delivery for assigned portfolios, including portfolio demand and communication. Moreover, the role drives activities of IT projects as they pertain to infrastructure architecture, requirements, procurements, high-level design, and all cross- functional team coordination. The role maintains project financials and first level of escalation for Build Lead.


Project Initiation and Planning:

  • Own portfolio demand and roadmap and work with portfolio PM to initiate projects planning
  • Provide project Estimates and Bill of Materials (BOM) for PFR and CER
  • Manage scope changes to projects
  • Own communication and coordination across cross-functional teams (architecture, iGRC, DR, Network, Security)
  • Support portfolio PM for any Service Transition and TCO meetings through all phases of project

Requirements and Architecture:

  • Develop and own the Infrastructure Project Plan for the project
  • Conduct Infrastructure Project Kick-Offs
  • Review iGRC/Security requirements
  • Share Final Solution Architecture (FSA) with stakeholders and follow up on sign-offs
  • Coordinate design approvals / infra questions / activities from IT and Engr teams (iGRC, DR, Network, Security)
  • Procurement of infrastructure hardware, software, and professional services (create and submit purchase orders (POs) and SOWs)


  • Monitor hardware and software purchases delivery with vendor and its dependencies on timelines
  • Maintain project forecasts and actual spend (as needed)
  • Attend CAB meetings to seek approval of infrastructure change orders (COs) for assigned projects
  • Create status reports, host infrastructure status meetings and publish meeting minutes
  • Maintain infrastructure project plan
  • Manage issues, risks, and escalations

Build and Test:

  • Monitor and report project infrastructure progress
  • Maintain project plan
  • Drive alignment across project stakeholders to address questions / issues on infra
  • Manage issues, risks, and escalations
  • Coordinate Pen Test with PM and coordinate remediation with Build Lead

Go Live and Transition:

  • Manage detailed infra cutover plans
  • Monitor and report project infrastructure progress
  • Maintain project plan
  • Drive alignment across project stakeholders
  • Manage issues, risks, and escalations


  • Customer Focus
  • Dealing with Ambiguity
  • Integrity and Trust
  • Listening
  • Problem Solving
  • Time Management
  • Written Communications
  • Organization Agility


  • Candidate must have a Bachelor’s degree in MIS, Computer Science, Engineering or related field.
  • Candidate must have 3 to 5 years of project management experience supporting IT projects. Candidate should have a working understanding of IT infrastructure building blocks including: operating system, database, storage, backup, monitoring, network, load balancer, firewall.
  • Candidate must have knowledge and experience delivering IT projects following a system development life cycle (SDLC) methodology.
  • Demonstrate Effective leadership and analytical skills
  • Excellent written and verbal communication; must be able to communicate technical solutions to senior management
  • Motivated by the desire to make a difference in the business, to work with a highly talented set of technical teams, and drive projects
  • Ability to manage and coordinate multiple streams of work simultaneously and effectively Ability to manage and coordinate multiple streams of work simultaneously and effectively resolve issues and conflicts to ensure timely delivery
  • A high sense of responsibility – to our customers, our business partners, our colleagues, and to the quality and timeliness of one’s own work; a willingness to “do what it takes” to support our company’s systems – sometimes during non-standard work hours
  • Displays business and organizational maturity
  • Team oriented, yet able to work independently; very self-motivated


Job requires ability to work in an office environment, primarily on a computer.

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

Consistent timeliness and regular attendance.

Vision requirements: Ability to see information in print and/or electronically.




This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.