Sr. Manager, Store Strategy and Method Improvements

GENERAL PURPOSE:


The Senior Manager, Store Strategy and Method Improvements will utilize retail industry knowledge, engineered labor standards, corporate, and field input to identify productivity and cost saving opportunities throughout every area of the store in order to optimize store payroll spend and improve customer service. He/she will quickly be required to become knowledgeable on existing store technology, processes, and the business model in order to identify gaps and areas of opportunity. He/she will also be responsible for project management, ROI calculations and significant amounts of data analysis, as well as the implementation of the identified savings opportunities. In addition, the Senior Manager will conduct ongoing evaluations of store processes and standards to ensure our payroll standards reflect current business procedures and activities. This position will require the Senior Manager to establish successful partnerships across all facets and levels of the organization and will have significant visibility to Executive level audiences.


ESSENTIAL FUNCTIONS:

  • Identify industry best practices, competitor practices, and technology opportunities to improve store efficiency, execution, and reduce labor spend at both Ross and dd’s
  • Manage cross-functional teams comprised of Analysts, Managers and Directors from Store Planning, Store Operations, Strategy, Loss Prevention, Shortage Control, Finance, and the field to implement pilots and chain-wide initiatives to improve efficiency
  • Define project success criteria by developing Key Performance Indicators, qualitative feedback questions, and cost/benefit analysis and lead cross-functional teams to deliver required results in accordance with corporate expectations and timelines
  • Manages analyst(s) supporting projects, responsible for assuring quality of analysis, including assessing analyst’s competency level and confidence for requested tasks to determine the level of direction required to successfully complete tasks on-time
  • Interact with all levels of management (EVP, SVP, VP, District Managers and stores) and is responsible for building consensus around all changes, issues and rollout plans. Works with communication and Senior executives to ensure the necessary training is provided for stores to execute new/improved processes
  • Prepare and present clear, fact-based presentations to illustrate findings to Executive-level audiences and gain credibility based upon recommendations
  • Ensures accurate timelines, deliverables and business updates are incorporated into each project
  • Become an expert (if not already proficient) in the understanding of engineered labor standards through the use of StandardsPro, PlanStaff and People Works
  • Serve as SME in Store Operations and key point of contact for the organization to understand impact of changes in the business on labor
  • Coordinates and oversees the development of capital expenditure requests (CERs) and benefits to support requests. Partners with finance to track/project cash flows for monthly/annual budgeting

COMPETENCIES:

  • Communication
  • Presentation Skills
  • Leadership
  • Strategic Agility
  • Decision quality
  • Planning & Organizing
  • Developing Direct Reports
  • Problem Solving
  • Dealing with Ambiguity
  • Priority Setting

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

  • Bachelor’s Degree required, MBA preferred
  • 10 years of retail management experience that includes project management and business process ownership in Store Operations
  • Prior consulting experience required, productivity management consulting preferred
  • Strong leadership and project management skills and ability to manage both corporate and field resources, as well as resources in higher positions (Directors, Executive Committees)
  • Proven ability to think strategically and determine the impact of decisions on the business
  • Advanced computer skills including Microsoft Access, Word, Excel, and PowerPoint – mastery of Excel and PowerPoint required
  • Ability to communicate complex findings clearly and succinctly, both verbally and written, and lead presentations to senior-level Executives
  • High comfort level working in ambiguous, rapidly changing environments and ability to manage multiple projects simultaneously
  • Ability to successfully influence and drive results through cross-functional partnerships
  • Demonstrated ability to manage projects from creation to implementation to maintenance
  • Superior analytical skills, both mathematical and problem solving

PHYSICAL REQUIREMENTS/ADA:


Job requires ability to work in an office environment, primarily on a computer.

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

Consistent timeliness and regular attendance.

Vision requirements: Ability to see information in print and/or electronically.


DISCLAIMER


This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

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