Sr. Manager, Self Checkout

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

GENERAL PURPOSE:

The Senior Manager of Self Checkout will work with analyst(s) to test, analyze, and implement Ross's multi-year strategy around Self Checkout. This will include working cross functionally with Ross teams and 3rd party consultants to optimize the process to reduce payroll spend and improve customer service. The Senior Manager will utilize retail industry knowledge, engineered labor standards, corporate input, and field input to identify productivity and cost saving opportunities within the context of Self Checkout and understand how process changes would impact other areas of the store. The Senior Manager will be required to become knowledgeable on existing store technology, processes, and the business model in order to identify gaps and areas of opportunity. The Senior Manager will also be responsible for project management, ROI calculations and significant amounts of data analysis, as well as the implementation of the identified opportunities and strategies. The Senior Manager will be expected to keep a pulse on retail industry trends regarding Self Checkout, and leverage these where it makes sense in the Ross business model. In addition, the Senior Manager will partner with IT to design system interfaces and any ongoing reporting tools (for field or corporate) needed to support the execution and management of Self Checkout. This position will require the Senior Manager to establish successful partnerships across all facets and levels of the organization and will have significant visibility to Executive level audiences.

ESSENTIAL FUNCTIONS:
  • Research industry best practices, competitor practices, and technology opportunities to improve Self Checkout efficiency, reduce labor spend, and improve customer wait times
  • Partner with cross-functional teams comprised of Analysts, Managers and Directors from Store Planning, Store Operations, Strategy, Loss Prevention, Shortage Control, Finance, IT and the Field to implement and test various Self Checkout enhancements and assess impact to payroll, shrink and sales
  • Develop Key Performance Indicators, qualitative feedback questions, and cost/benefit analysis and lead cross-functional teams to deliver required results in accordance with corporate expectations and timelines
  • Manage analyst(s) supporting projects, responsible for assuring quality of analysis, including assessing analyst's competency level and confidence for requested tasks to determine the level of direction required to successfully complete tasks on-time
  • Prepare and present clear, fact-based presentations to illustrate findings to Executive-level audiences and gain credibility based upon recommendations
  • Ensure accurate timelines, deliverables and business updates are incorporated into project plans
  • Understand how engineered labor standards work and can calculate throughput of a checkout system based on labor standards and transaction times
  • Possess working knowledge of how to simulate store processes using real world data to assess the potential impact (transaction times, wait times, queue length, etc.) of various Self Checkout and staffed checkout scenarios
  • Serve as subject matter expert (SME) in Store Operations for and key point of contact for the organization to understand impact of their changes to the Self Checkout program
  • Coordinate and oversee the development of capital expenditure requests (CERs) and benefits to support requests. Partner with Finance to track/project cash flows for monthly/annual budgeting


COMPETENCIES:
  • Analysis and Judgment
  • Ensures Accountability & Execution
  • People Management
  • Manages Conflict
  • Collaboration
  • Business Acumen
  • Leading by Example
  • Plans, Aligns & Prioritizes
  • Communicates Effectively
  • Organizational Agility

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
  • Bachelor's Degree required; MBA preferred
  • 8+ years of retail management experience that includes project management and business process ownership in Store Operations (preferred)
  • Prior consulting experience or productivity management consulting (preferred)
  • Strong leadership and project management skills and ability to manage both corporate and field resources
  • Proven ability to think strategically and determine the impact of decisions on the business
  • Advanced computer skills including Microsoft Access, Word, Excel, and PowerPoint - mastery of Excel and PowerPoint required
  • Ability to communicate complex findings clearly and succinctly, both verbally and written, and lead presentations to senior-level Executives
  • High comfort level working in ambiguous, rapidly changing environments and ability to manage multiple projects simultaneously
  • Ability to successfully influence and drive results through cross-functional partnerships
  • Demonstrated ability to manage projects from creation to implementation to maintenance
  • Superior analytical skills, both mathematical and problem solving

PHYSICAL REQUIREMENTS/ADA:
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.

SUPERVISORY RESPONSIBILITIES:
none

DISCLAIMER:
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.