Sr. IT Applications Analyst - (Store Systems)

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!


The Senior IT Applications Analyst for Store Systems is responsible for participating in projects that apply new or existing technologies and solutions to solve business needs. S/he partners with the business to determine system needs, influencing and guiding the change process from concept to implementation. S/he coordinates the efforts of internal and external staff, and of key business partners in the support of existing production systems and in the execution of new system projects.


• Develop partnership, acting as a liaison between technical and business teams to understand, troubleshoot, interpret and advise on technical questions/issues/projects or business use cases.

• Collaborate with internal and external IT teams to resolve/improve IT processes and procedures. Maintain stability and quality of service by ensuring standard operation standards and processes are followed and kept current.

• Ability to lead development of content and deliver / present to Senior Leadership.

• Participate in the activities of providing new capabilities and driving value from existing capabilities.

• Participate in analyzing the use of new and existing technology to meet current and future business needs. Investigate new tools, applications, and technologies and determine how these can be used to solve business problems. Understand business trends and the need for competitive advantage.

• Manage workstreams within projects throughout the entire IT Project Delivery lifecycle (SDLC), ensuring that requirements are defined accurately, systems are designed / coded or purchased that meet the defined requirements and are executed efficiently. Aid in creation of detailed project plans, coordinates team resources and manages to overall project timeline. Ensure that test plans, communication plans, training plans and support plans are designed and executed successfully, on time and in budget. Required system and user documentation is created accurately, projects are completed on time and under budget and anticipated business benefits are achieved.

• Expected to perform business design and analysis, internal consulting, application testing, and application design reviews.

• Proficiency in Labor systems including but not limited to Workforce Management (WFM)/Labor Forecasting and Schedule optimization, Task Management and Flexible Scheduling systems.

• Ensure IT change management practices and procedures are followed.

• Manage day-to-day application support activities for defined area/department. Define and prioritize problems and requests.

• Support existing production systems, coordinate related support and enhancement activities.


• Building Effective Teams (for managers of people or projects)

• Developing Talent (for managers of people or projects)

• Collaboration Self

• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict Business

• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility

With particular emphasis on the following competencies.

• Adaptability
• Dealing with Ambiguity

• Time Management
• Communications and Influence

• Problem Solving
• Analysis and Judgment


• 5-7 years' experience supporting retail systems or IT management consulting experience. Solid understanding of retail dynamics within a complex, highly integrated environment.

• Undergraduate degree or equivalent work experience in information systems, computer science, or a related technical discipline.

• A solid understanding of industry best practices in retail; specific demonstrated experience mapping business processes and comparing those processes to industry best practices.

• Technical orientation balanced by project management discipline.

• Demonstrated track record managing technical application projects.

• Able to articulate issues, build consensus around recommendations, define next steps along with defined timeline.

• Experience implementing and/or supporting hardware and packaged solutions.

• Strong analytical and problem-solving skills.

• Outstanding verbal and written communication skills; outstanding listening skills.

• Ability to effectively communicate at all levels of the organization (i.e. Business Users).

• Outstanding work ethic; displays a high sense of urgency to resolve issues quickly and efficiently.

• Highly organized and detail oriented.
Preferred Qualifications

• Experience with the Microsoft Office Suite, Microsoft Project and Visio.

• Experience dealing with cross-functional teams and business partners on projects.

• Experience working for a national retailer with multiple Stores/locations or consulting firm.

• Project Management skills and experience.

• Deployment experience, rollout of hardware/software across distributed systems.

• Vendor Management experience.


Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.