Senior Windows Systems Administrator (Stores)


The Senior Systems Administrator is an experienced IT systems analyst responsible for supporting Windows operating systems for the Retail store enterprise environment. This position is an excellent opportunity for career-minded and goal-oriented individuals. This role provides broad exposure to diverse hardware/OS platforms and touches on all aspects of store register and server (ISP) functionality. As such, the individual will be challenged by researching and implementing new solutions and supporting the existing environment. The role requires solid understanding of Windows operating systems as well as a working knowledge of networking systems and network hardware. Scripting knowledge, especially PowerShell, is a plus. Additional duties may be required by the Manager/Supervisor as needed.


  • Analyze hardware/OS performance, react to operational performance, and business-wide issues; Participate on the L2/L3 production support team; Help identify and develop efficiency opportunities

  • Work with managed service providers, solution providers, and other infrastructure teams

  • Maintain infrastructure hardware including identifying/vetting software/firmware patches or upgrades and analysis

  • Maintain system health monitoring and notification tools

  • Research, evaluate, develop, design and implement designs and standards following industry best practices

  • Develops and implements policies and procedures relative to Windows operating systems/hardware and dependent technologies

  • Review and analyze new requests, work with IT partners, vendors, and business leaders to understand communication needs; develop solutions and recommendations for business initiatives based on application requirements

  • Assist in the architecture of new operating system related solutions ensuring they are compatible with the company's business needs and strategic objectives


  • Composure

  • Customer Focus

  • Communication

  • Approachability

  • Listening

  • Integrity and Trust

  • Learning on the Fly


  • Bachelor’s degree in Information Technology or related field

  • 7 - 10 years hands-on extensive knowledge of Windows platforms and a thorough understanding of issues related to implementing and operating OS’ on large, distributed enterprise networks

  • Windows OS/hardware expertise in a large distributed enterprise environment including system administration, admin delegation and account auto-provisioning

  • Responsibilities include assisting Ops team with OS/hardware configuration administration, monitoring and operational issues within the store environment including: system performance, server (ISP) interactivity and health, Windows event monitoring and troubleshooting, networking and switch technology, store registers, Windows 8 OS and scripting languages – notably PowerShell

  • Broad knowledge of standards and protocols: TCP/IP, DNS, DHCP, WINS, SMTP, RPC, Web Services

  • Experience in Windows 7/8, Server 2008/2012/2016. Working knowledge of Dell PowerEdge servers and hardware. Nice to have: knowledge of HP ProLiant and Blade servers

  • Experience with the following tools: SCCM, WSUS, Dell Open Manage, HPDM

  • Excellent written and verbal communication; must be able to communicate technical solutions to senior management

  • Motivated by the desire to make a difference in the business, to work with a highly talented set of peers, and to work on interesting projects

  • Outstanding work ethic; displays a high sense of urgency to resolve issues quickly and efficiently; must be available for rotation assignment for on-call support duties

  • A high sense of responsibility – to our customers, our business partners, our colleagues, and to the quality and timeliness of one’s own work; a willingness to “do what it takes” to support our company’s systems – sometimes during non-standard work hours

  • Displays business and organizational maturity

  • Team oriented, yet able to work independently; very self-motivated

  • A continual desire and capability to learn

  • Highly organized and detail oriented


  • Job requires ability to work in an office environment, primarily on a computer.

  • Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

  • Consistent timeliness and regular attendance.

  • Vision requirements: Ability to see information in print and/or electronically.

  • May require moderate lifting of up to 70lbs.

  • On-call work may be required by manager/supervisor.




This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.