Senior Specialist, Program Delivery (HR)

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

GENERAL PURPOSE:

The Senior Specialist, Program Delivery will be responsible for project management for a variety of strategic company initiatives including technology, process and organizational change.

The Initiatives and Change PMO supports implementation, adoption and sustainability of strategic company initiatives. The Sr. Specialist will support project delivery and change management. Experience with both disciplines will be helpful. The individual in this role will contribute to the design and implementation of program and change management tools, documents, and processes; analyze and synthesize data to communicate key program metrics and updates to stakeholders both within HR and across other business groups; monitor project and change management plans; and track action/issues/risks/dependencies. This role may also be engaged in assessing and interpreting change impacts and employee and organizational readiness; communicating project and change management updates to stakeholders; supporting communication and training delivery; and development of dashboards and heat maps.

ESSENTIAL FUNCTIONS:

Program and Change Management Center of Excellence

• Develop and administer reporting to provide Leadership Team with visibility to project portfolio, update stakeholders on project status, and escalate issues requiring leadership attention.

• Create and maintain Program and Change Management Center of Excellence tools and process documentation. Help drive continuous improvement to enhance tools, templates and best practices.

• Train and support users on Program and Change Management COE tools and processes.

Project Support

• Provide project management and/or change management support for projects. This includes, but is not limited to: creation and implementation of project plans, status reports, communication plans, issue logs, action item logs, training plans, and training materials.

• Partner with key stakeholders to plan, prepare, and develop key messages and communication and engagement materials.

• Analyze project data to ensure accurate assumptions and results.

• Identify, troubleshoot, and escalate issues during project.

• Support the documentation of project findings and recommendations, either by creating documents or by reviewing and validating vendor/internal documents.

• Manage any ad hoc analysis requests related to project and project data.

COMPETENCIES:

• Ensures Accountability & Execution

• Leading by Example

• Communicates Effectively

• Manages Conflict

• Plans, Aligns, and Prioritizes

• Collaboration

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Bachelor's degree required

• Prefer 2-3 years post college experience (preferably in consulting, project or change management, communications, training, or related field)

• Exposure to project management and change management methodologies

• Excellent communication skills (written and presentation)

• Ability to relate to all kinds of people and build effective relationships; strong EQ

• A detail-oriented approach - must pay close attention to the details and have the drive to get things right

• Strong organizational skills

• Ability to work under pressure while managing ambiguity and changing priorities

• Trustworthy with confidential information

• Ability to work independently and exercise independent judgment

• Analytical ability - able to synthesize data, able to error check and reconcile own work

• Strong MS Excel, PowerPoint, and Word skills, as well as ability to learn training applications (e.g. Articulate, Storyline, InDesign)

PHYSICAL REQUIREMENTS/ADA:

• Requirements: Consistent timeliness and regular attendance. Job requires ability to work in an office environment, primarily on a computer. The job also requires sitting, standing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

• This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.

• Occasional Requirements: Job occasionally requires bending, kneeling, reaching, and lifting up to 10 pounds. May also require occasional driving and traveling overnight for business functions.

SUPERVISORY RESPONSIBILITIES:

None

DISCLAIMER:

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.